Rider Onboarding Specialist

1 week ago


Noida, Uttar Pradesh, India GobabyGo EV Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role Summary

The Rider Onboarding Specialist is responsible for end-to-end onboarding of new riders, including screening, documentation, orientation, training, vehicle issuance, app setup, and tracking activation until they start earning or go live on the platform.

Key Responsibilities

  1. Lead & Funnel Management

  2. Contact new rider leads generated through marketing, referrals, walk-ins, job boards or field activities.

  3. Explain earning structure, payout system, working hours, terms, penalties & benefits.

  4. Rider Screening & Verification

  5. Conduct basic eligibility check (age, experience, smartphone, valid ID, driving license, background, police verification if required).

  6. Collect and verify KYC documents and upload into platform/CRM.

  7. Onboarding & Agreement

  8. Get digital/physical contract signed (rental/commission model).

  9. Complete ID creation, rider registration & partner platform activation.
  10. Ensure insurance, GPS & safety compliance.

  11. Training & Orientation

  12. Provide training on:

  13. App usage (delivery partner app + GBG internal app/CMS)
  14. Route navigation, delivery discipline, customer interaction
  15. Safety protocols, charging/swapping SOPs, maintenance rules

  16. Vehicle Handover & Tech Setup

  17. Assist with EV/scooter/test drive, battery usage & GPS tracking setup.

  18. Issue helmet, bag, accessories & safety kit (if applicable).

  19. Rider Experience & Engagement

  20. Track new rider performance for initial 7–14 days.

  21. Resolve queries related to earnings, tasks, app issues & vehicle concerns.
  22. Ensure rider activation with delivery partners (Zomato, Blinkit, Rapido, etc.).

  23. Reporting & MIS

  24. Maintain daily onboarding MIS (leads → joined → active → retained).

  25. Highlight drop-off reasons to ops leadership for improvement.

Skills & Competencies

  • Strong communication & convincing ability
  • Field coordination & target-driven mindset
  • Knowledge of delivery/logistics market preferred
  • Basic app/tech troubleshooting
  • Multitasking with deadline orientation
  • Relationship & people-handling skills
  • Ability to work on weekends & extended hours during peak demand

Qualifications

  • 12th / Graduate preferred
  • 1–3 years in delivery/logistics/field operations/recruitment
  • Experience with Zomato/Swiggy/Blinkit/Dunzo/Shadowfax preferred

KPIs / Success Metrics

  • Leads → onboarded conversion rate
  • Active riders within 72 hours
  • Rider retention for first 30 days
  • Documentation & compliance accuracy
  • Rider satisfaction & grievance resolution score


  • Noida, Uttar Pradesh, India HR Raashi Full time

    Looking for Resellers onboarding specialist to work on a pure revanue sharing basis. 100% flexible and performance based project Product Category- Handmade Exclusive Jwellery Items


  • Noida, Uttar Pradesh, India Quick Dry Cleaning Software Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    OpportunityAs a part of the customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately...


  • Noida, Uttar Pradesh, India MyOperator Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About MyOperator MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...


  • Noida, Uttar Pradesh, India Barclays Full time

    Step into the role of Analyst- Know Your Customer (KYC) Onboarding at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of...


  • Noida, Uttar Pradesh, India Uplers Full time

    Experience: yearsSalary: Confidential (based on experience)Shift: (GMT+05:30) Asia/Kolkata (IST)Opportunity Type: Hybrid (Noida)Placement Type: Full time Permanent Position**(*Note: This is a requirement for one of Uplers' client - Nuaav)**What do you need for this opportunity?Must have skills required:Customer Onboarding, SaaS implementation, Customer...


  • Noida, Uttar Pradesh, India The Policy Exchange Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:Trainer – Life InsuranceExperience: 3–5 YearsLocation:NoidaDepartment:Training & QualityCompany:The Policy ExchangeJob SummaryWe are looking for an experienced Life Insurance Trainer to conduct comprehensive training for oursales and operations teams. The role involves delivering product knowledge, compliance training,sales techniques, and...


  • Noida, Uttar Pradesh, India Draft n Craft Legal Outsourcing Pvt. Ltd. Full time

    Company DescriptionDraft n Craft is a prominent Legal Process Outsourcing (LPO) firm offering comprehensive legal and paralegal support services across the United States, the UK, Canada, and Australia. Since our establishment in 2008, we have built a team of experienced professionals, including attorneys, summarizers, quality analysts, and paralegals who...


  • Noida, Uttar Pradesh, India Axiom Technologies Full time US$ 50,000 - US$ 1,50,000 per year

    Job Title: HR Operations Specialist –EMEA/APACLocation: Logic Cyber Park, Sector 62, NoidaRequired: Immediate Joiners OnlyExperience: 1-5 yearsAbout Axiom Technologies:We help our clients with IT Managed Services, Procurement Services,Globally, Maintenance Support & Resource Recruitment which make their organizationproductivity. Axiom Technologies combines...


  • Noida, Uttar Pradesh, India Newgen Software Technologies Full time

    Talent Acquisition Specialist (3–5 Years Experience) Location: Noida Position Snapshot Are you passionate about people, purpose, and creating awesome experiences? Newgen is looking for a dynamic TalTalent Acquisition Specialist (3–5 Years Experience)Location: NoidaPosition SnapshotAre you passionate about people, purpose, and creating awesome...


  • Noida, Uttar Pradesh, India Vertoz IncrementX Full time

    What you will do:•Publisher Development and Alliances: Support the team in building and maintaining relationships with digital publishers.•Account Management: Help manage and maintain publisher accounts, ensuring their needs are met and they are satisfied with our services.•Support Strategic Growth: Collaborate with the marketing department to...