Field Delivery Coordinator
19 hours ago
Rider Onboarding Specialist The primary objective of this role is to oversee the complete onboarding process of new riders, encompassing screening, documentation, orientation, training, vehicle issuance, app setup, and tracking activation until they begin earning or go live on the platform. Key responsibilities include lead and funnel management, rider screening and verification, onboarding and agreement, training and orientation, vehicle handover and tech setup, rider experience and engagement, and reporting and MIS. Key Responsibilities Lead & Funnel Management: Contact new rider leads generated through marketing, referrals, walk-ins, job boards, or field activities. Explain earning structure, payout system, working hours, terms, penalties, and benefits.Highlight the importance of timely communication and coordination with stakeholders throughout the onboarding process. Rider Screening & Verification: Conduct a thorough eligibility check (age, experience, smartphone, valid ID, driving license, background, police verification if required). Ensure all necessary documents are collected and verified before proceeding.Use technology and tools to streamline the verification process, minimizing delays and errors. Onboarding & Agreement: Obtain digital or physical contract signatures from riders, ensuring compliance with rental or commission models. Complete ID creation, rider registration, and partner platform activation.Verify that all necessary paperwork is accurate and up-to-date, adhering to regulatory requirements. Training & Orientation: Deliver comprehensive training sessions on app usage (delivery partner app and GBG internal app/CMS), route navigation, delivery discipline, customer interaction, safety protocols, charging/SOPs, and maintenance rules.Utilize interactive learning techniques and provide hands-on practice to enhance knowledge retention. Vehicle Handover & Tech Setup: Assist riders with EV/scooter/test drive setup, battery usage, and GPS tracking configuration. Issue helmets, bags, accessories, and safety kits as needed.Ensure all vehicles meet safety and regulatory standards before handing them over to riders. Rider Experience & Engagement: Track new rider performance for the initial 7–14 days, monitoring key metrics such as completion rates and feedback.Provide prompt support and resolution to queries related to earnings, tasks, app issues, and vehicle concerns. Reporting & MIS: Maintain accurate daily onboarding MIS records, detailing leads, joined, active, and retained riders. Highlight drop-off reasons to ops leadership for improvement opportunities.Develop data-driven insights to inform business decisions and optimize onboarding processes. Skills & Competencies Excellent communication and convincing abilities.Strong field coordination and target-driven mindset.Knowledge of the delivery/logistics market is a plus.Basic app/tech troubleshooting skills.Ability to multitask with deadlines.Strong relationship and people-handling skills.Flexibility to work weekends and extended hours during peak demand. Qualifications 12th / Graduate preferred.1–3 years in delivery/logistics/field operations/recruitment.Experience with Zomato/Swiggy/Blinkit/Dunzo/Shadowfax is an asset. KPIs / Success Metrics Leads → onboarded conversion rate.Active riders within 72 hours.Rider retention for first 30 days.Documentation and compliance accuracy.Rider satisfaction and grievance resolution score.
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Delivery Coordinator
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India NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Title: - Delivery Coordinator Position...
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Program Delivery Coordinator
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India Emeritus Full timeTitle: Delivery Coordinator Department: SEPO Delivery Reports to: Senior Delivery Specialist Location: Remote – India Type: Permanent – Full-time About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by...
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Delivery Coordinator
6 days ago
India NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Title: - Delivery Coordinator Key Areas...
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India Grapes Worldwide Full timeAbout Grapes Grapes, India's leading Integrated communications agency nurtures digital strategy and marketing approach across paid, earned, and owned platforms. With both brand and business impact in the forefront, Grapes offers full services in Digital and Communication Solutions – Strategy Wonks at head and Creative at heart, we are strong in setting...
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India Emeritus Full timeAbout Emeritus:Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
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Program Coordinator
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India Emeritus Full timeAbout Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
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Program Coordinator
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India Emeritus Full timeAbout Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus'...
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India Whiz Delivery Full timeWhiz Delivery is a Canadian last-mile delivery company operating in Ontario, British Columbia, and Quebec. We take pride in handling every order with speed, precision, and care. As our business grows, we are seeking a Dispatch Associate to join us immediately, helping us maintain efficiency, communicate effectively, and take ownership of their role. If you...
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Dispatch Associate
4 weeks ago
India Whiz Delivery Full timeWhiz Delivery is a Canadian last-mile delivery company operating in Ontario, British Columbia, and Quebec. We take pride in handling every order with speed, precision, and care. As our business grows, we are seeking a Dispatch Associate to join us immediately , helping us maintain efficiency, communicate effectively, and take ownership of their role. If...
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