Technical Support Specialist

1 month ago

delhi, India Ample Full time
We are looking for a Technical Support Executive for Apple (imagine) store
Location : Bangalore, Chennai & Kerala
No. of Position : 5 per location
About Ample
With a rich legacy spanning over two decades in enterprise and premium retail, Ample stands as a forefront technology and premium retail leader in India. Our enterprise business addresses the intricate technology needs of corporate clients, while our retail outlets cater to the individual consumer's desires.
A trailblazer in IT retail, Ample introduced Imagine in 2004, India's pioneering store dedicated to all things Apple. Our retail footprint extends across India through more partnerships with esteemed brands like Bose, Under Armour, and ASICS. Presently, we operate a network of 100+ stores spread across 30 cities, serving the diverse needs of over 1 million retail customers.
In the enterprise domain, we deliver comprehensive end-to-end device lifecycle management and tailored technology solutions to a clientele exceeding 1500 customers. By merging innovation with profound industry expertise, Ample provides clients with bespoke solutions, empowering them to attain a competitive advantage in their respective business landscapes.
Responsibilities :
Greet and direct customers
Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services)
Answer customers’ questions about specific products/services
Troubleshooting technical-related issues and ensuring to resolve the issues within TAT
Cross-sell products
Promote accessory sales including add-on packs
Manage returns of merchandise
Coordinate with the other departments’ teams to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Team Leader
Stay up-to-date with new products/services
Escalate problems when unable to resolve customer issues
Adhere to the Ample and Apple compliance
From time to time complete the required Ample & Apple courses
Knowledge and Skills
Understanding of the retail sales and service process
Knowledge of computer hardware and software is an added advantage
Familiarity with consumer behaviour principles
Knowledge of inventory stocking procedures
Track record of achieving sales and service quotas
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Flexibility to work various shifts
Should be technically sound.
Should be able to handle customer queries and should aim at customer delight
Self-driven and goal-oriented

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