Front office assistant
4 days ago
Shilton Hospitality LLP, based in Bengaluru, is a multifaceted hospitality company with business hotels, resto-bars, catering facilities, music festivals, and leisure resorts. The company is dedicated to providing exceptional experiences across various aspects of the hospitality industry.
Role Description
This is a full-time on-site role for a Front Office Assistant at Shilton Hospitality LLP in Bengaluru. The Front Office Assistant will be responsible for tasks such as greeting and assisting guests, managing phone calls, scheduling appointments, providing administrative support, and utilizing clerical skills to ensure smooth front office operations.
Responsibilities:
Greet guests and provide a warm, professional first impression.
Handle check-ins, check-outs, and reservations efficiently.
Address guest inquiries, concerns, and requests promptly.
Manage phone calls, emails, and other communications.
Coordinate with housekeeping, maintenance, and other departments.
Maintain the reception area and front desk organized.
Process payments and maintain accurate billing records.
Requirements:
High school diploma; hospitality diploma is a plus.
Excellent communication and interpersonal skills.
Proficient in MS Office and hotel management software (e.g., OPERA).
Customer service-oriented with problem-solving abilities.
Ability to work in shifts, including weekends and holidays.
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