Lead

4 weeks ago


Pune, India Tech Mahindra Full time

Experience: 7-15yrs Location: Pan India Genesys Cloud: Mandatory Skills: Genesys, CX, Cloud GCP level real life experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions. Social - Hands on experience with social channel (Facebook, Twitter, Line, Whats App) design and integration with Genesys cloud, Architect flow development Voice/Chat Bot - Hands on experience with social channel (Facebook, Twitter, Line, Whats App) design and integration with Genesys cloud, Architect flow development Advanced IVR/Speech Recognition - Hands on experience developing advanced complex IVRs in Architect including TTS, ASR Coding – platform API & SDK - Hands on experience developing applications using Genesys cloud APIs with SDK (Java, Javascript,. NET etc.)


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