Service desk specialist

Role Overview:The Service Desk Specialist will serve as the first point of contact for users experiencing technical issues. You will be responsible for diagnosing and resolving hardware, software, and network problems, escalating as necessary, and maintaining accurate records of incidents and service requests. Your goal is to deliver prompt, high-quality...

Location: Pune /Bangalore / HyderabadImmediate Joiners OnlyExperience: Minimum 2 year in International BPO - Service DeskSkills: Service Desk | Troubleshooting | Technical Support | Active DirectoryAny GraduateCTC- 4 LPANight Shifts

Receives and handles calls for service, and follow agreed procedures to resolve tickets• Promptly allocates calls as appropriate• Logs incidents and service requests and maintains relevant records• Managing incidents and requests through the service management tool• Provide support for a wide range and constantly evolving applications, software &...

• Manage and resolve incidents efficiently to ensure minimal disruption to business operations• Provide expert support for service desk operations ensuring timely and effective resolution of user issues• Utilize Service Now platform to track manage and report incidents and service requests• Implement and maintain Windows-based systems to ensure...

Required Exp - Min. 2 Years in IT Service Desk (International Voice) Designation - Technical Process Specialist Skills Required - EOP / MS Exchange/ Office 365 / MS outlook / Shareoint / MS Teams CTC- Upto 6 LPA Fixed + Allowances + Incentves (45k in hand) Notice - Immediate Graduate Location - Hyderabad (Gachibowli) Exp Considered only After...

**Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...

**Job Title**: Service Desk **Location**: Hyderabad **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory **Overview**: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording, tracking, and...

Company DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a...

**Must Have**: People Management Skills - Service Desk Operations experience - Excellent English language voice and written com skills Basic Infra L1 experience (windows, network, office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice...

**Position**:Service Desk Engineer L1** **Shift: Night (PST)** **Job Location: Hyderabad (WFO)** **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a...