Service Desk L1

12 hours ago

Hyderabad Telangana, India Base8 Inc Full time

**Who We Are**:
Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.

**Who You Are**:
**Position Overview**:
We are seeking a motivated and enthusiastic individual to join our IT Service Desk team as a fresher. This entry-level position offers an excellent opportunity for recent graduates or individuals with limited experience to gain valuable skills and kick-start their career in IT support.

As a Service Desk Specialist, your primary duties and responsibilities include the following. Other duties may be assigned.
- Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution.
- Understanding of contractual goals and Service Level Agreements (SLAs)
- Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge
- Learning more advanced troubleshooting skills and techniques
- May work on clients with unique requirements
- Resolve/fulfill incoming Service Desk incidents and requests from internal staff
- Provide IT support for many technologies (mostly Microsoft) to a wide user base

**Skills **required**:

- Need Fresher or 0-1 yrs experience can work with our Service Desk Team
- Bachelor's degree in computer science, Information Technology, or related field.
- Excellent communication skills (must)
- Flexible to work in night shifts
- Graduate or equivalent qualification ideally in an IT-related discipline.
- Knowledge of Windows, AD, 0365,
- Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting

  • Service Desk L1

    2 weeks ago

    Koti, Hyderabad, Telangana, India Team Computers Pvt Ltd Full time

    Greetings! Job Title: Service Desk L1 Location: Koti, Hyderabad Exp: 2 years Salary : Up to 18k CTC 2nd & 4th Sat off + Bank Holidays as per the company's calendar Immediate joiners preferred Qualification : IT Graduate Or Any Engineering Diploma Current Location Total exp Current Salary Notice Period Pay: ₹14,000.00 - ₹18,000.00 per...

  • L1 Support Desk

    12 hours ago

    Hyderabad, Telangana, India Kiash Soluitons LLP Full time

    Ticketing, Live calls, Monitoring. Ticketing tools - (prefer) service now Excellent Comm skills - English (as the person would be getting calls and querries from overseas (US/EU/Australia) **Important Notes**: **Experience: 2 years to 5 years of experience in an IT support/help desk environment.** **Resource will be responsible for handling UK client/...

  • Integrated Services

    1 week ago

    Hyderabad, Telangana, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Service Desk L1 Technician

    2 weeks ago

    Hyderabad, Telangana, India Milestone Technologies Full time

    Milestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support As part of our IT team candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support outstanding customer service and...

  • Service Desk

    6 days ago

    Hyderabad, Pune, India Manning Consulting Full time ₹ 4,00,000 per year

    Hiring for L1 Service DeskVoice ProcessExpirenece: 1 year+ exp in Voice L1 SupportLocation: Pune (work from Office)5 days workingUS ShiftBudget: 4 LPAQualification: GraduationFor more info callAlfiya or

  • Service Desk Technician L1

    1 week ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...

  • L1 Support

    3 days ago

    Somajiguda, Hyderabad, Telangana, India Vedhas Technology Solutions Private Limited Full time

    **L1 Support Job Description** **Location -Hyderabad** **Salary -15 to 20 k** **Shift -Evening** **Requirement-Immediate** **Position Title**: L1 Support (Level 1 Support Technician) **Job Overview**: L1 Support is an entry-level position in the IT support or help desk environment. The L1 Support technician is responsible for providing basic technical...

  • Service Desk L1 Technician

    1 week ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk Budget

    1 week ago

    HITEC City, Hyderabad, Telangana, India gigaopsglobal Full time

    **Service Desk Analyst - L1** - IT Service Desk experience 0-5yrs - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.) - Understanding of Windows 7 & 10 operating system - Assisting with configuring/troubleshooting of Software and Hardware - Experience working with ServiceNow to log, track, close tickets - Excellent...

  • High Salary Service Desk Technician L1

    2 weeks ago

    Hyderabad, Telangana, India Milestone Technologies Full time

    Milestone Technologies Inc is seeking a Service Desk Technician L1 to support the management of IT Operations This position is responsible for maintaining quality IT Help Desk services and driving change for the business Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness This position is...