Service Desk L1

2 days ago

Hyderabad Telangana, India Base8 Inc Full time

**Who We Are**:
Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.

**Who You Are**:
**Position Overview**:
We are seeking a motivated and enthusiastic individual to join our IT Service Desk team as a fresher. This entry-level position offers an excellent opportunity for recent graduates or individuals with limited experience to gain valuable skills and kick-start their career in IT support.

As a Service Desk Specialist, your primary duties and responsibilities include the following. Other duties may be assigned.
- Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution.
- Understanding of contractual goals and Service Level Agreements (SLAs)
- Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge
- Learning more advanced troubleshooting skills and techniques
- May work on clients with unique requirements
- Resolve/fulfill incoming Service Desk incidents and requests from internal staff
- Provide IT support for many technologies (mostly Microsoft) to a wide user base

**Skills **required**:

- Need Fresher or 0-1 yrs experience can work with our Service Desk Team
- Bachelor's degree in computer science, Information Technology, or related field.
- Excellent communication skills (must)
- Flexible to work in night shifts
- Graduate or equivalent qualification ideally in an IT-related discipline.
- Knowledge of Windows, AD, 0365,
- Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting

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