Service Desk Specialist

Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

Job Title: Technical Service Desk Specialist We are seeking a highly skilled and motivated individual to join our team as a Technical Service Desk Specialist. This role is responsible for providing technical support to customers with complex solutions and complex SLA requirements in a 24/7 shift-based working environment. Key Responsibilities: Initiate...

Years of experience: 2-5 yearsJob Location: Pune/NoidaMust-HaveAtleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)Good-to-Have ITIL Knowledge ...

**Job Opportunity: Service Desk Support Specialist**We are seeking a highly skilled and detail-oriented Service Desk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our customers by addressing their inquiries and troubleshooting issues related to our programs and tools.Key...

Job Title: Service Desk Support SpecialistThis role offers the opportunity to work in a dynamic environment, providing exceptional customer service and support through various channels.Key Responsibilities:Manage and monitor incidents, queries, and service requests, including escalation proceduresOffer remote desktop support, user access management, and...

Service Desk Support SpecialistWe are seeking a highly skilled and customer-focused Service Desk Support Specialist to join our team. In this role, you will be the first point of contact for end-users seeking IT help, responsible for resolving infrastructure issues through calls, chat, and service requests. Your excellent communication skills in English will...

Years of experience: 7-10 yearsJob Location: PuneRole descriptions / Expectations from the Role1 Following are the roles and responsibilities of Service Desk AnalystAct as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such...

Job Title: Service Desk SpecialistA skilled communicator with a knack for IT support is needed to deliver exceptional customer service and technical assistance.Key HighlightsExceptional Communication Skills – Ability to interact professionally and clearly with users across all levels.IT Support Experience – Exposure to troubleshooting, ticketing systems,...

Immediate Joiners Only Location -Bangalore US Time shift 3 – 4 years' experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company's internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment,...

IT Service Desk Specialist Job SummaryThis is an exciting opportunity to work in a fast-paced IT environment, providing top-notch support to our users.We are seeking a highly motivated and detail-oriented individual to join our team as an IT Service Desk Specialist. The ideal candidate will have 3-4 years of experience in customer service or a help desk...