Ucce l2 support
3 weeks ago
We are currently hiring for UCCE L2 Support engineer location : Mumbai (work from home) interested candidates can share your updated cv to Total IT Exp - 4 to 7 Years Location - Mumbai Shift - 24/7 rotational Job Title: L2 UCCE Support Engineer Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting knowledge for creating a new call flow and should have good understanding in the modification of existing ICM Script. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco Voice Gateway, Cisco IPT and Nice Logger. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signaling. Should be ready to work in 24/7 business support environment Should be having 4-7 years of experience on Cisco Voice platform. Should be having work experience on CUCM/UCCE/UCCH/CVP platforms Should have strong verbal & written communication skills Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution. Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination. Performs Root Cause Analysis & Track and update key performance metrics Act as a point of contact for all service delivery issues/ pending work/ escalations Provide team support and process improvements through individual contributions Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements. Perform change management in accordance with change management procedures Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem-solving skills.
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UCCE L2 Support
3 weeks ago
mumbai, India Servion Global Solutions Full timeWe are currently hiring for UCCE L2 Support engineer location : Mumbai (work from home) interested candidates can share your updated cv to Total IT Exp - 4 to 7 YearsLocation - MumbaiShift - 24/7 rotationalJob Title: L2 UCCE Support EngineerKey Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Job Description:Supporting Experience on Cisco UCCE / UCCX /...
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Cee L2
3 months ago
Mumbai, Maharashtra, India shriconsultancy services Full timePosition: CEE L2 Experience Range: 4-6 years Contract-1yr Salary range: 12LPA Location: Mumbai **Job Description: -** Knowledge of Inbound and Outbound Dialer. - Maintain & Manage UCCE Components - Maintain & Manage List & Campaign Manager - Maintain & Manage recording device, Calabrio, NICE - L2 Support for UCCE + PCCE components and Customized...
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Finacle L2 Support
6 months ago
Mumbai, Maharashtra, India AQM Technologies Full timeAbout us AQM Technologies PVT LTD (AQM) established in the Year 2000 with a mission to make testing experience a “HAPPY TESTING” experience for all our stakeholders, our employees by allowing them to acquire new skills, and providing them with challenging assignments. Our Promise to our customers is Bug Free Software. **Finacle 10x L2 Support** **Work...
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Vc / Webex Support L2
3 months ago
Mumbai, Maharashtra, India NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
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Oracle Dba L2 Support
6 months ago
Mumbai, India Ciel HR Services Pvt Ltd Full timeDesignation: Oracle DBA L2 Support Location: Prabhadevi Mumbai Experience: 4+ years **Salary**: Up to Rs. 10 LPA - Resolve incidents escalated by L1 as per the agreed SLAs and timelines. They usually have a Run-Book which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case...
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L2 Server Support
6 months ago
Mumbai, Maharashtra, India Motifire Management Services Pvt. Ltd Full time**JOB DESCRIPTION** **Position**: **Sr. Server Support - L2** **Shift Timing**: **Rotational Shift (24*7)** **Responsibilities**: - All Windows Server End to End OS Management (Windows 2012/16/19) - Installation, Configuration, Hardening, Troubleshooting etc - Antivirus management - Epo administration & Troubleshooting of Antivirus Definitions &...
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Treasury Support
6 months ago
Mumbai, Maharashtra, India Sybex Support Services Full timeResponsibilities: - Working with Front office, Back office, Middle office teams to resolve the L2 or L3 issues with RCA. - Analyze and work on the L2 issues and provide RCA for the required issues - Provide Monthly, Weekly, reports to the client on the work done and progress Skills requirement: - Understanding on Trade life Cycle, Trade flow from upstream...
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L1 L2 Support
3 months ago
Mumbai, India Vimerse Infotech inc Full timeJob Role:L1 & L2SupportLocation:(Bangalore Noida Pune MumbaiHyderabad)Exp:35yrsWork Mode:RemoteShift Timing:6:30 PM to 3:30PMRoles& Responsibility:Mac WindowsApplication Troubleshooting Remote With goodconnectivity and power backup and availability forcallsKeyResponsibilities:L1Support:Provide firstlinesupport for issues related to Mac and...
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L2 Support
5 months ago
Mumbai Suburban, India Jio Full timeCompany OverviewWe are the force behind the meteoric rise of India's leading telecom operator Jio with 400 Million+ customers. In Addition to this, we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale, and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). Jio...
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VC / Webex Support L2
1 month ago
Mumbai, India NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
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VC / Webex Support L2
2 months ago
Mumbai, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
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Technical Production Support L2 Support
3 months ago
Mumbai, India Sensapod Solutions OPC Private Limited Full timeRole: Technical/ Production Support L2 SupportLocation: MumbaiType: Fulltime(Permanent) Mode:Work from OfficeNotice Period:Immediate Responsibilities: Responsible for thedaytoday maintenance of the application systems in operationincluding tasks related to identifying and troubleshootingapplication issues and issues resolution or...
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Application Support Specialist – L2 Genesys
2 weeks ago
Mumbai, India Jio Full timeRole TitleApplication Support Specialist L2 GenesysDepartmentAssisted CarePayrollJio Platforms Limited full time with all company benefitsLocationCurrently WFH. Once Lockdown lifted location will be Jio Head office at RCP, Navi MumbaiWork Hours45 Hours a week (9 x5), Rotational shift modelRole Purpose & SummaryEngaged in maintaining software which operates...
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L2 Application Support
4 months ago
Navi Mumbai, India Jio Full timeL2 SUPPORT ApplicationWork mode: Work from Office. 24/7 support & rotational shift.Key Skills: Kubernetes,Docker,Open Shift, Rabbit MQ, Kafka , grafana and prometheus, SQL/PLSQLJob Description:- Must have understanding of Kubernetes and Docker architecture and associated tools.- Experience with deploying and upgrading applications on Kubernetes clusters.-...
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Application Support L2
6 months ago
Navi Mumbai, India ACL Digital Full time**Job Profile: Application Support L2** Preferred Location: Mumbai **Required Experienced: 2+ Years or Above**: - Working at level 2 giving expert support and information to the queries raised by the end user. - To understand the business process and provide consultation services. - Provide Business analyst perspective to the recurring incidents and help in...
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Sse Mean Stack
6 months ago
Mumbai, Maharashtra, India Delivery Solutions Full time**Delivery Solutions is a Retail eCommerce OXM Platform that provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store Pickup, Shipping, and post-purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, AT&T, Footlocker, Michael's, Office Depot, GameStop, Total...
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Server Support Engineer-l2/l3
6 months ago
Goregaon East, Mumbai, Maharashtra, India VASMI Group Full time**Position: Server Support Engineer (L2/L3)** **Experience: 3-8 years** **Location: Goregaon, Mumbai** **Notice Period: Immediate to 20 days Joiners** **JD for Server Support L2/L3 Roles** 1. All Windows Server End to End OS Management (Windows 2012/16/19) - Installation, Configuration, Hardening, Troubleshooting etc. 2. Antivirus management - Epo...
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Server Support Engineer-l2/l3
6 months ago
Goregaon East, Mumbai, Maharashtra, India VASMI Group Full time**Position: Server Support Engineer (L2/L3)** **Experience: 3-8 years** **Location: Goregaon, Mumbai** **Notice Period: Immediate to 20 days Joiners** **JD for Server Support L2/L3 Roles** 1. All Windows Server End to End OS Management (Windows 2012/16/19) - Installation, Configuration, Hardening, Troubleshooting etc. 2. Antivirus management - Epo...
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L1/L2 Network Support Engineer
2 months ago
Mumbai, India Recruitment Firm Full timeJob Description :- L1 Level - Site work across multiple DataCentres- Configurations of L2 & Layer-3 protocols using templates- Working in Firewall Devices - Fortigate, Sophos, etc- Client support - L1 / L2 level- Troubleshooting outages - L1 / L2 Level- Maintenance activities - L1 / L2 level- Monitoring / Health checks of devices, connectivity, etc- Creating...
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L1/L2 Network Support Engineer
1 week ago
Mumbai, India Recruitment Firm Full timeJob Description : - L1 Level - Site work across multiple DataCentres- Configurations of L2 & Layer-3 protocols using templates- Working in Firewall Devices - Fortigate, Sophos, etc- Client support - L1 / L2 level- Troubleshooting outages - L1 / L2 Level- Maintenance activities - L1 / L2 level- Monitoring / Health checks of devices, connectivity, etc-...