L2 Support

6 months ago


Mumbai Suburban, India Jio Full time

Company Overview

We are the force behind the meteoric rise of India's leading telecom operator Jio with 400 Million+ customers. In Addition to this, we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale, and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). Jio has an end-to-end 5G solution consisting of various cutting-edge technologies and platforms.


Job Overview

Role: L2 Support (Mid-Level)

Type: Contract

Location: Navi Mumbai, Maharashtra

Salary Range: Not specified

Employee Count: 51-200 employees


Qualifications and Skills

  • Hands on expertise on OSS telecom domain (4G/5G), along with Inventory, fault management and reporting tools.
  • Proficiency on NoSQL databases like GraphDB and Cypher queries.
  • Should have hands-on experience on Linux OS platform applications.
  • The candidate should have a minimum of 2 years of experience in Graph Databases.
  • Strong written and verbal communication skills, with the ability to effectively communicate stakeholders.
  • Willing to work in 24x7 application support.


Roles and Responsibilities

  • Provide Level 2 support for the company's telecommunications platforms and digital services
  • Utilize PLsql for database management and troubleshooting
  • Work with graph databases and Linux systems to resolve technical issues
  • Manage fault and reporting systems in the OSS Telecom domain
  • Utilize Cypher queries for data retrieval and analysis
  • Contribute to fault management processes and reporting improvements

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