L2 Support Manager

17 hours ago


Mumbai, India Neemtree Full time

Responsibilities :


- Production L2 support - Application Log Monitor, DB query ( Mysql and Postgres).


- Daily Monitoring of logs and raising the ticket depending on the error log.


- Debug on the issue raised by the L1 support team.


- Knowledge to access Linux server OS.


- Should handle Tools like Jira, postman, Metabase, and :


Experience : 6 - 9 years.


- Team handling experience is a must.


- Proficient in accessing Linux servers.


- Proficient in using relational databases such as MySQL or Postgres.


- Hands-on knowledge of using the Postman tool.


- Good understanding of collaboration tools.


- Should be comfortable with the JIRA tool.


- Good verbal and written communication skills.


- Good problem-solving skills.

(ref:hirist.tech)
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