L2 Support Manager
17 hours ago
Responsibilities :
- Production L2 support - Application Log Monitor, DB query ( Mysql and Postgres).
- Daily Monitoring of logs and raising the ticket depending on the error log.
- Debug on the issue raised by the L1 support team.
- Knowledge to access Linux server OS.
- Should handle Tools like Jira, postman, Metabase, and :
Experience : 6 - 9 years.
- Team handling experience is a must.
- Proficient in accessing Linux servers.
- Proficient in using relational databases such as MySQL or Postgres.
- Hands-on knowledge of using the Postman tool.
- Good understanding of collaboration tools.
- Should be comfortable with the JIRA tool.
- Good verbal and written communication skills.
- Good problem-solving skills.
(ref:hirist.tech)-
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