VC / Webex Support L2

2 months ago

Mumbai, India NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

L2 Resource: The candidate must be responsible for daily administration, management, maintenance, software updates, migration, troubleshooting of issues and addressing queries from end users related to WebEx.The candidate must ensure an efficient and secure usage of Webex platform.The candidate must ensure seamless WebEx experience for the Top management and end users of the Bank (highly critical).The candidate must be able to provide seamless integration of the existing VC systems onto the WebEx cloud to conduct secure meetings.The candidate must enable/ disable any features on a case-to-case basis as per the requirements of the Bank.The candidate must monitor the usage of the platform on a regular basis from security purview and provide regular reports and updates to the Bank.The candidate must coordinate with Cisco (TAC) technical team for troubleshooting issues.The candidate must ensure better absorption and adoption of the platform.The candidate must have Minimum 5 years of operational experience in handling operations related to Cisco Webex meetings and other products of the Cisco Webex Suite.Any recommended certification from OEM on the above solution is preferred. The Final decision in this regard shall be as per the discretion of the Bank.


Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).Relevant certifications include (but not limited to) -

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply Apply Back to search results

  • VC / Webex Support L2

    3 months ago

    Mumbai, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Vc / Webex Support L2

    3 months ago

    Mumbai, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Cisco WebEx Installation Engineer

    1 month ago

    Mumbai, India Rexus Group Full time

    Job Title: Webex Audio Video EngineerLocation: Yuma AZ Job Type: Freelance ( Remote Support )Job Description:We are seeking a skilled and experienced Webex Audio Video Engineer with a strong background in the installation, de-installation, and configuration of Webex AV systems. The ideal candidate will have hands-on experience with Webex devices such as the...

  • Vc/av Support L1

    3 months ago

    Mumbai, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • SAP VC

    1 month ago

    mumbai, India Applied Business Consulting Full time

    Infosys C2H RoleNotice Period- Max 15 DaysLocation- IndiaExperience levelWith 8 to 10 years of experience in SAP VCJD for functionalVC (Variant Configuration) Consultanti.Definition of ServicesTo provide SAP VC Functional services for Implementation, rollouts, and support project.ii.Skillset requirementsCandidate must have SAP VC hands on experience in...

  • Sap vc

    1 month ago

    Mumbai, India Applied Business Consulting Full time

    Infosys C2 H RoleNotice Period- Max 15 DaysLocation- IndiaExperience levelWith 8 to 10 years of experience in SAP VCJD for functionalVC (Variant Configuration) Consultanti. Definition of ServicesTo provide SAP VC Functional services for Implementation, rollouts, and support project.ii. Skillset requirementsCandidate must have SAP VC hands on experience in...

  • VC/AV Support L1

    2 months ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • VC/AV Support L1

    2 months ago

    Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • VC/AV Support L1

    3 months ago

    Mumbai, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Finacle L2 Support

    6 months ago

    Mumbai, Maharashtra, India AQM Technologies Full time

    About us AQM Technologies PVT LTD (AQM) established in the Year 2000 with a mission to make testing experience a “HAPPY TESTING” experience for all our stakeholders, our employees by allowing them to acquire new skills, and providing them with challenging assignments. Our Promise to our customers is Bug Free Software. **Finacle 10x L2 Support** **Work...

  • L2 Server Support

    7 months ago

    Mumbai, Maharashtra, India Motifire Management Services Pvt. Ltd Full time

    **JOB DESCRIPTION** **Position**: **Sr. Server Support - L2** **Shift Timing**: **Rotational Shift (24*7)** **Responsibilities**: - All Windows Server End to End OS Management (Windows 2012/16/19) - Installation, Configuration, Hardening, Troubleshooting etc - Antivirus management - Epo administration & Troubleshooting of Antivirus Definitions &...

  • SAP Vc C1 Amns

    6 months ago

    Navi Mumbai, India Capgemini Full time

    Min 7 years of experience in VC Should have done at least one implementation and one support project for VC SAP Variant Configuration consultant with PP Technical knowledge and broad experience in LO-VC IPC/CPS Super BOM and Super Routing Complex product models which can then be used by Hybris storefronts and CPQ Should have a good understanding of products...

  • Ucce l2 support

    1 month ago

    Mumbai, India Servion Global Solutions Full time

    We are currently hiring for UCCE L2 Support engineer location : Mumbai (work from home) interested candidates can share your updated cv to Total IT Exp - 4 to 7 Years Location - Mumbai Shift - 24/7 rotational Job Title: L2 UCCE Support Engineer Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Job Description: Supporting Experience...

  • UCCE L2 Support

    1 month ago

    mumbai, India Servion Global Solutions Full time

    We are currently hiring for UCCE L2 Support engineer location : Mumbai (work from home) interested candidates can share your updated cv to Total IT Exp - 4 to 7 YearsLocation - MumbaiShift - 24/7 rotationalJob Title: L2 UCCE Support EngineerKey Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Job Description:Supporting Experience on Cisco UCCE / UCCX /...

  • Treasury Support

    6 months ago

    Mumbai, Maharashtra, India Sybex Support Services Full time

    Responsibilities: - Working with Front office, Back office, Middle office teams to resolve the L2 or L3 issues with RCA. - Analyze and work on the L2 issues and provide RCA for the required issues - Provide Monthly, Weekly, reports to the client on the work done and progress Skills requirement: - Understanding on Trade life Cycle, Trade flow from upstream...

  • L2 Support

    6 months ago

    Mumbai Suburban, India Jio Full time

    Company OverviewWe are the force behind the meteoric rise of India's leading telecom operator Jio with 400 Million+ customers. In Addition to this, we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale, and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). Jio...

  • L2 Support Manager

    5 hours ago

    Mumbai, India Neemtree Full time

    Responsibilities : - Production L2 support - Application Log Monitor, DB query ( Mysql and Postgres). - Daily Monitoring of logs and raising the ticket depending on the error log. - Debug on the issue raised by the L1 support team. - Knowledge to access Linux server OS. - Should handle Tools like Jira, postman, Metabase, and : Experience : 6 - 9 years. -...

  • Applied Business Consulting | SAP VC | mumbai

    4 weeks ago

    mumbai, India Applied Business Consulting Full time

    Infosys C2H RoleNotice Period- Max 15 DaysLocation- IndiaExperience levelWith 8 to 10 years of experience in SAP VCJD for functionalVC (Variant Configuration) Consultanti.Definition of ServicesTo provide SAP VC Functional services for Implementation, rollouts, and support project.ii.Skillset requirementsCandidate must have SAP VC hands on experience in...

  • Application Support Specialist – L2 Genesys

    4 weeks ago

    Mumbai, India Jio Full time

    Role TitleApplication Support Specialist L2 GenesysDepartmentAssisted CarePayrollJio Platforms Limited full time with all company benefitsLocationCurrently WFH. Once Lockdown lifted location will be Jio Head office at RCP, Navi MumbaiWork Hours45 Hours a week (9 x5), Rotational shift modelRole Purpose & SummaryEngaged in maintaining software which operates...

  • L2 Application Support

    5 months ago

    Navi Mumbai, India Jio Full time

    L2 SUPPORT ApplicationWork mode: Work from Office. 24/7 support & rotational shift.Key Skills: Kubernetes,Docker,Open Shift, Rabbit MQ, Kafka , grafana and prometheus, SQL/PLSQLJob Description:- Must have understanding of Kubernetes and Docker architecture and associated tools.- Experience with deploying and upgrading applications on Kubernetes clusters.-...