Technical Production Support L2 Support
3 months ago
Role: Technical/ Production Support L2 Support
Location: Mumbai
Type: Fulltime(Permanent)
Mode:Work from Office
Notice Period:Immediate
Responsibilities:
- Responsible for thedaytoday maintenance of the application systems in operationincluding tasks related to identifying and troubleshootingapplication issues and issues resolution or escalation.
- Responsibilities also include root cause analysismanagement communication and client relationship management inpartnership with Infrastructure Service Support teammembers.
- Ensures all production changes aremade in accordance with lifecycle methodology and riskguidelines.
- Responsible for coaching andmentoring less experienced team members and or acting as a subjectmatter expert.
Skills:
- 2 4 years of experience in supporting FinTechproducts/applications which uses the MERN stack.
- In depth functional knowledge of application(s) supportedand inter dependencies.
- Should have fintechknowledge and production software support experience.
- Should have experience in basic scripting and codingusing JavaScript JavaScript Browser Inspect
- Good communication and interaction skillsneeded
EducationalQualification:
Bachelor’s degree in Computer Science or relatedfields (B.Sc. in CS or IT B.E/B.Tech MCA)
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