Technical Production Support L2 Support

3 months ago


Mumbai, India Sensapod Solutions OPC Private Limited Full time

Role: Technical/ Production Support L2 Support

Location: Mumbai

Type: Fulltime(Permanent)

Mode:Work from Office

Notice Period:Immediate

Responsibilities:

  • Responsible for thedaytoday maintenance of the application systems in operationincluding tasks related to identifying and troubleshootingapplication issues and issues resolution or escalation.
  • Responsibilities also include root cause analysismanagement communication and client relationship management inpartnership with Infrastructure Service Support teammembers.
  • Ensures all production changes aremade in accordance with lifecycle methodology and riskguidelines.
  • Responsible for coaching andmentoring less experienced team members and or acting as a subjectmatter expert.

Skills:

  • 2 4 years of experience in supporting FinTechproducts/applications which uses the MERN stack.
  • In depth functional knowledge of application(s) supportedand inter dependencies.
  • Should have fintechknowledge and production software support experience.
  • Should have experience in basic scripting and codingusing JavaScript JavaScript Browser Inspect
  • Good communication and interaction skillsneeded

EducationalQualification:

  • Bachelor’s degree in Computer Science or relatedfields (B.Sc. in CS or IT B.E/B.Tech MCA)


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