L1 L2 Support

3 months ago


Mumbai, India Vimerse Infotech inc Full time
Job Role:L1 & L2SupportLocation:(Bangalore Noida Pune MumbaiHyderabad)Exp:35yrsWork Mode:RemoteShift Timing:6:30 PM to 3:30PM
Roles& Responsibility:Mac WindowsApplication Troubleshooting Remote With goodconnectivity and power backup and availability forcalls
KeyResponsibilities:
  • L1Support:
  • Provide firstlinesupport for issues related to Mac and Windowsapplications.
  • Troubleshoot and resolve commonsoftware issues including installation problems performance issuesand application errors.
  • Assist users with basicconfigurations settings adjustments and softwareupdates.
  • Document and track support requestsusing our ticketing system.
  • Escalate complexissues to L2 support asneeded.
  • L2Support:
  • Handle more advancedtroubleshooting for Mac and Windowsapplications.
  • Diagnose and resolve complexapplication issues including compatibility problems and indepthsoftware conflicts.
  • Perform root cause analysisand provide solutions or workarounds for recurringissues.
  • Collaborate with development teams orvendors to resolve issues that require deeper technicalinsight.
  • Maintain detailed records oftroubleshooting steps andresolutions.

windowstroubleshooting,remote support,application,ticketingsystem,windows,collaboration with developmentteams,troubleshooting,mac troubleshooting,root causeanalysis



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