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Retail Team Lead
3 weeks ago
The Store Director leads the customer experience and drives sales performance in our flagship space, creating a refined shopping environment and motivating a high-performing team.
Key Responsibilities:- Customer Service & Sales:
- Deliver personalized and luxurious in-store experiences to every client.
- Achieve sales targets while building strong, long-term client relationships.
- Handle client queries, styling assistance, and after-sales support with excellence.
- Store Operations:
- Oversee daily store functions including inventory management, visual merchandising, and stock maintenance.
- Ensure the store meets brand standards in cleanliness, display, and ambiance.
- Track sales performance and provide regular operational reports.
- Team Leadership:
- Train, guide, and motivate store staff to achieve collective goals.
- Assign responsibilities and monitor performance to maintain efficiency.
- Foster a collaborative, customer-centric work culture.
- Brand Representation:
- Uphold our values in all client interactions.
- Support in-store events, exhibitions, and brand activations.
- Act as a brand ambassador, communicating our values and craftsmanship story.
