
Retail Operations Lead
2 weeks ago
Our ideal candidate will be responsible for overseeing the day-to-day operations of a retail experience centre, ensuring that customer satisfaction is consistently met and exceeded.
Key Responsibilities:
- Oversee the retail experience centre to guarantee customer satisfaction.
- Ensure strict adherence to all retail standard operating procedures.
- Timely execution of stock and sample audits in the retail environment.
- Maintain high-level standards of housekeeping and hygiene within the showroom.
- Ensure effective visual merchandising strategies are implemented in the showroom.
- Address customer queries and complaints in a timely manner.
- Provide regular reporting to the retail operations team on a daily basis.
- Ensure operation checklists are maintained in the retail experience centre.
- Support sales teams in order closure.
- Handle client interactions effectively.
Requirements:
- A minimum of 6 months to 1 year of experience in retail store management.
- Minimum 1 year experience as a store manager in retail.
- Desirable: previous experience in the furniture and home decor industry.
- Basic knowledge of Microsoft Office, Google Docs, Sheets, Forms, etc.
- Strong understanding of store operations and SOP management.
Work Schedule: The Retail Operations Lead will work 6 days a week with Tuesday off. All retail operations will be closed on Tuesday.
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