E-Commerce Operations Head
18 hours ago
An e-commerce Operations Head at Syvo manages the day-to-day operations of our online store, including inventory management, order fulfillment, customer satisfaction, website functionality, supply chain management, sales data analysis, collaboration with cross-functional teams, and vendor management.
Responsibilities:- Inventory Management: Overseeing product inventory levels and managing warehouse operations to ensure efficient stock management.
- Order Fulfillment: Ensuring timely and accurate order processing, shipping, and delivery to meet customer expectations.
- Customer Satisfaction: Fostering a positive customer experience through prompt issue resolution, effective communication, and proactive problem-solving.
- Website Functionality: Maintaining an intuitive and user-friendly online shopping experience by addressing technical issues, improving navigation, and ensuring seamless checkout processes.
- Supply Chain Management: Analyzing and optimizing various stages of the supply chain to reduce costs, improve efficiency, and enhance overall performance.
- Sales Data Analysis: Interpreting sales metrics to identify areas for improvement, inform business decisions, and drive revenue growth.
- Cross-Functional Collaboration: Working closely with marketing, product, logistics, and IT teams to align strategies, share knowledge, and drive collective success.
- Vendor Management: Establishing and maintaining strong relationships with third-party vendors, including payment gateways, logistics partners, and e-commerce platforms.
- Pricing Strategies
- Promotions and Incentives
- Developing Shipping Policies
- Invoicing and Financial Management
- Labor Training and Development
- Supply Chain Technology Implementation
The role of an e-commerce operations head is critical to the success of our online retail business. If you are a seasoned professional with expertise in supply chain management, inventory optimization, and team leadership, we encourage you to apply.
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