E-commerce Operations Specialist

11 hours ago


India Decode Age® Full time
E-Commerce Operations Specialist

At Decode Age, we are seeking an experienced E-Commerce Operations Specialist to join our team in Saroli, Surat. This role is responsible for managing our online sales channels, ensuring smooth day-to-day operations for our e-commerce platforms, and providing exceptional customer service.

Key Responsibilities:
  • Product Listing & Optimization:

Upload new products to various e-commerce platforms (e.g., Amazon, Flipkart, Shopify), ensuring accurate descriptions, pricing, and images.

  • Inventory Management:

Monitor stock levels, update inventory records, and coordinate with the warehouse team to ensure timely order fulfillment.

  • Order Processing & Fulfillment:

Manage incoming orders, ensure timely dispatch, and oversee the entire order lifecycle to ensure customer satisfaction.

  • Customer Support:

Respond to customer queries and resolve issues related to orders, returns, and refunds on e-commerce platforms.

  • Performance Monitoring:

Analyze and track sales performance, prepare reports, and provide actionable insights to improve online sales and customer experience.

  • Platform Management:

Stay updated with the latest platform policies and ensure compliance with e-commerce regulations, listing requirements, and pricing policies.

Requirements:
  • Experience: 1-2 years of experience in managing e-commerce operations, preferably with platforms like Amazon, Flipkart, Shopify.
  • Technical Skills: Familiarity with e-commerce platforms, order management system (Unicommerce) and MS Office (Excel proficiency is a plus).
  • Communication: Strong written and verbal communication skills for dealing with customers and internal teams.
  • Problem-solving: Ability to handle issues related to order processing, inventory management, and customer queries.
  • Attention to Detail: High level of accuracy and attention to detail, particularly in inventory management.
  • Team Player: Ability to work in a fast-paced environment and collaborate effectively with different departments.
Salary:

The estimated salary for this position is ₹25,000 - ₹35,000 per month, based on industry standards and location.

We offer a competitive salary package that includes opportunities for professional growth and learning, a friendly and collaborative work environment, and more.



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