Syvo.in | E-Commerce Operation Head
6 hours ago
Operation Head
An e-commerce Operations Head manages the day-to-day operations of an online store, including:
Inventory management: Tracking product inventory and managing warehouses
Order fulfillment: Ensuring orders are fulfilled promptly and shipped on time
Customer satisfaction: Ensuring customers are satisfied with their experience
Website functionality: Ensuring the website is easy to navigate and use
Supply chain management: Overseeing the supply chain and optimizing different stages of it
Sales data analysis: Analyzing sales data to identify areas for improvement
Collaboration: Working with cross-functional teams, including marketing, product, logistics, and IT
Vendor management: Managing relationships with third-party vendors, including payment gateways, logistics partners, and e-commerce platforms
Other responsibilities may include:
Pricing
Promotions
Developing a shipping strategy
Invoicing
Budgeting
Labor training
Supply chain technology
The role of an e-commerce operations head is critical to the success of an online retail business.
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