Operations Manager B2B E Commerce

23 hours ago


India Wonderchef Home Appliances Pvt Ltd. Full time
About the Role

We are seeking a highly motivated and detail-oriented professional to join our E-Commerce team as an Operations Manager - B2B. The role requires managing and streamlining B2B operations, ensuring timely delivery of products, maintaining accurate records, and enhancing customer satisfaction.

The ideal candidate will have a strong background in operations, a proactive mindset, and experience in handling B2B processes within the E-Commerce domain. They will be responsible for managing the end-to-end B2B order processing lifecycle, from order receipt to final delivery, and coordinating with the supply chain, warehouse, and logistics teams to ensure timely order dispatch and delivery.

Key Responsibilities
  1. Order Processing & Fulfillment
  2. Manage the end-to-end B2B order processing lifecycle, from order receipt to final delivery.
  3. Coordinate with the supply chain, warehouse, and logistics teams to ensure timely order dispatch and delivery.
  1. Client Relationship Management
  2. Serve as the point of contact for B2B clients, addressing inquiries, resolving issues, and maintaining long-term relationships.
  3. Provide periodic updates to clients regarding order status and deliveries.
Requirements
  • A Bachelor's degree in Business Administration, Supply Chain, Operations, or related field.
  • 3-5 years of experience in operations, preferably in a B2B E-Commerce setup or related field.
  • Strong understanding of B2B operations and E-Commerce processes.
  • Excellent organizational and multitasking abilities.
  • Proficiency in ERP systems, MS Office (Excel, Word, PowerPoint), and other operational tools.
  • Strong analytical skills with the ability to interpret data and provide actionable insights.
  • Exceptional communication and interpersonal skills.
  • Problem-solving mindset and ability to handle escalations effectively.


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