E-commerce Operations Coordinator

10 hours ago


India Decode Age® Full time

We are seeking a dynamic E-commerce Operations Coordinator to join our team at Decode Age in Saroli, Surat. This role is ideal for individuals with 1-2 years of experience in managing e-commerce operations and a passion for ensuring seamless online sales channels.

Key Responsibilities:

  • Product Listing & Optimization:

Coordinate the upload of new products to various e-commerce platforms (e.g., Amazon, Flipkart, Shopify), guaranteeing accurate descriptions, pricing, and images.

  • Inventory Management:

Monitor stock levels, update inventory records, and collaborate with the warehouse team to ensure timely order fulfillment.

  • Order Processing & Fulfillment:

Manage incoming orders, guarantee timely dispatch, and oversee the entire order lifecycle to ensure customer satisfaction.

  • Customer Support:

Respond to customer queries and resolve issues related to orders, returns, and refunds on e-commerce platforms.

  • Performance Monitoring:

Analyze and track sales performance, prepare reports, and provide actionable insights to improve online sales and customer experience.

  • Platform Management:

Stay updated with the latest platform policies and ensure compliance with e-commerce regulations, listing requirements, and pricing policies.

Required Skills & Qualifications:

  • Experience:

1-2 years of experience in managing e-commerce operations, preferably with platforms like Amazon, Flipkart, Shopify.

  • Technical Skills:

Familiarity with e-commerce platforms, order management system (Unicommerce) and MS Office (Excel proficiency is a plus).

  • Communication:

Strong written and verbal communication skills for dealing with customers and internal teams.

  • Problem-solving:

Ability to handle issues related to order processing, inventory management, and customer queries.

  • Attention to Detail:

High level of accuracy and attention to detail, particularly in inventory management.

  • Team Player:

Ability to work in a fast-paced environment and collaborate effectively with different departments.

Benefits:

  • A competitive salary ranging from ₹6,00,000 - ₹8,50,000 per annum based on experience.
  • Opportunities for professional growth and learning.
  • A friendly and collaborative work environment.

Job Location: Saroli, Surat

Work Hours: Monday to Saturday, 9:30 AM to 6:30 PM



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