E-commerce Operations Coordinator
10 hours ago
We are seeking a dynamic E-commerce Operations Coordinator to join our team at Decode Age in Saroli, Surat. This role is ideal for individuals with 1-2 years of experience in managing e-commerce operations and a passion for ensuring seamless online sales channels.
Key Responsibilities:
- Product Listing & Optimization:
Coordinate the upload of new products to various e-commerce platforms (e.g., Amazon, Flipkart, Shopify), guaranteeing accurate descriptions, pricing, and images.
- Inventory Management:
Monitor stock levels, update inventory records, and collaborate with the warehouse team to ensure timely order fulfillment.
- Order Processing & Fulfillment:
Manage incoming orders, guarantee timely dispatch, and oversee the entire order lifecycle to ensure customer satisfaction.
- Customer Support:
Respond to customer queries and resolve issues related to orders, returns, and refunds on e-commerce platforms.
- Performance Monitoring:
Analyze and track sales performance, prepare reports, and provide actionable insights to improve online sales and customer experience.
- Platform Management:
Stay updated with the latest platform policies and ensure compliance with e-commerce regulations, listing requirements, and pricing policies.
Required Skills & Qualifications:
- Experience:
1-2 years of experience in managing e-commerce operations, preferably with platforms like Amazon, Flipkart, Shopify.
- Technical Skills:
Familiarity with e-commerce platforms, order management system (Unicommerce) and MS Office (Excel proficiency is a plus).
- Communication:
Strong written and verbal communication skills for dealing with customers and internal teams.
- Problem-solving:
Ability to handle issues related to order processing, inventory management, and customer queries.
- Attention to Detail:
High level of accuracy and attention to detail, particularly in inventory management.
- Team Player:
Ability to work in a fast-paced environment and collaborate effectively with different departments.
Benefits:
- A competitive salary ranging from ₹6,00,000 - ₹8,50,000 per annum based on experience.
- Opportunities for professional growth and learning.
- A friendly and collaborative work environment.
Job Location: Saroli, Surat
Work Hours: Monday to Saturday, 9:30 AM to 6:30 PM
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