Customer Service Representative

2 days ago

Lucknow, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 40,00,000 - ₹ 60,00,000

Job Position: Customer Experience Associate

Exp: 1-3 years

Location: Gurgaon

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
  2. Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
  3. Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
  4. Collaborate with cross-functional teams to ensure customers have a smooth experience.
  5. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions.
  6. Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.

Requirements – Skills, Abilities, and Knowledge

  • Education: Graduation in any field.
  • 1-3 years of experience in customer service, preferably in the E-commerce sector.
  • Proven experience in customer service or a related field.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving and decision-making abilities.
  • Technical Skills: Proficient in using customer service software and other relevant tools.
  • Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.

What We Offer

As a valued member of our team, you can expect:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to make a real difference in the lives of our customers.

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