Technical Support Specialist

6 days ago


Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 85,00,000

Job Opportunity: Technical Support Specialist

Overview:

  • This role involves handling customer support inquiries through various mediums, including phone calls, chats, emails, and tickets.

Responsibilities:

  • Investigate and resolve technical issues reported by customers in a timely manner.
  • Collaborate with internal teams and external partners to ensure efficient resolution of complex issues.
  • Document and track customer interactions using our ticketing system.
  • Communicate effectively with customers to understand their needs and provide solutions.
  • Work closely with the international telecom carriers to resolve mobile service-related issues.

Requirements:

  • Candidate should have excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with technical concepts and ability to learn quickly.
  • French and English-speaking candidate preferred.
  • Ability to work in 24/7 rotational shifts.
  • Strong organizational skills and attention to detail.

Benefits:

  • Flexible Holiday Policy.
  • Hybrid Working Options.
  • Life & Medical Insurance.
  • Focus on Skill Development.
  • Wifi-Mobile bill reimbursement.
  • Employee well-being activities.


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