
Technical Support Specialist
6 days ago
Job Opportunity: Technical Support Specialist
Overview:
- This role involves handling customer support inquiries through various mediums, including phone calls, chats, emails, and tickets.
Responsibilities:
- Investigate and resolve technical issues reported by customers in a timely manner.
- Collaborate with internal teams and external partners to ensure efficient resolution of complex issues.
- Document and track customer interactions using our ticketing system.
- Communicate effectively with customers to understand their needs and provide solutions.
- Work closely with the international telecom carriers to resolve mobile service-related issues.
Requirements:
- Candidate should have excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Familiarity with technical concepts and ability to learn quickly.
- French and English-speaking candidate preferred.
- Ability to work in 24/7 rotational shifts.
- Strong organizational skills and attention to detail.
Benefits:
- Flexible Holiday Policy.
- Hybrid Working Options.
- Life & Medical Insurance.
- Focus on Skill Development.
- Wifi-Mobile bill reimbursement.
- Employee well-being activities.
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