IT Support Specialist

5 hours ago

Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 12,50,000

Job Role: IT Support Specialist

A career as an IT Support Specialist is ideal for individuals who combine excellent communication skills with a passion for solving technical issues and delivering top-notch support services.

Main Responsibilities:
  • Provide first-line technical support to end-users in a courteous and professional manner, utilizing strong problem-solving and analytical abilities.
  • Log all user service tickets in ticketing systems with complete and accurate information, ensuring timely resolution.
  • Troubleshoot and resolve IT-related incidents and service requests, taking ownership of customer inquiries.
  • Manage multiple tasks and prioritize effectively, performing scheduled reporting (daily/weekly/monthly) to track progress.
  • Contribute to knowledge base article updates for new and existing issues, driving user satisfaction.
Key Skills:
  • Excellent verbal and written communication skills, with the ability to articulate complex technical information.
  • Strong analytical and problem-solving abilities, with a logical approach to troubleshooting.
  • Effective time management and task prioritization skills, ensuring multiple tasks are completed efficiently.
  • Customer-focused mindset, with a commitment to providing exceptional service and support.
  • Familiarity with ticketing systems and ITSM tools, with the ability to learn and adapt quickly.

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