Account Customer Experience Manager

3 days ago


Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

This is a proactive role with one of the largest global technology leaders.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions, account actions, and follow-up outcomes.
Requirements:
  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Strong analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem-solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

A large Fortune 500 Technology client fosters a progressive culture, creativity, and flexible work environment. They respect diversity in all aspects and prioritize integrity, experience, honesty, people, humanity, and passion for excellence. It offers excellent opportunities for growth and professional development.



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