Customer Experience Specialist

2 days ago


Agra, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 35,00,000 - ₹ 45,00,000

Unlock a new career path as a Sales & Customer Experience Professional. Ecomous accelerates the growth of direct-to-consumer brands across various niches.

About the Role

This role focuses on crafting exceptional customer experiences through proactive communication and issue resolution. You will be responsible for handling customer inquiries, resolving issues efficiently, collecting feedback to enhance overall satisfaction, and managing logistics and order management tasks.

Key Responsibilities:
  • Ensure seamless customer interactions via multiple channels including emails, calls, and chat.
  • Effectively handle customer inquiries and resolve issues in a timely manner.
  • Collect, analyze, and act on customer feedback to drive continuous improvement.
  • Manage logistics and order management processes with precision.
  • Collaborate with cross-functional teams to achieve sales and customer experience objectives.
Requirements:
  • Demonstrated excellent customer service skills, problem-solving abilities, and interpersonal skills.
  • Strong verbal and written communication skills.
  • Proven experience in handling customer inquiries and resolving issues effectively.
  • Proficiency in Microsoft Excel and ability to grasp logistics and order management principles.
  • Attention to detail and strong team collaboration skills.
Preferred Qualifications:
  • Previous experience in a customer service or logistics role.
  • Strong fluency in English.


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