
Customer Experience Champion
9 hours ago
Job Title:
Customer Experience ChampionWe are seeking a skilled Customer Success Associate to join our team.
As a key member of our customer-facing team, the successful candidate will be responsible for ensuring exceptional customer service and support. The role involves engaging with customers proactively to provide excellent service and support, ensuring smooth onboarding and ongoing support to enhance customer satisfaction, addressing customer queries and resolving issues efficiently with a focus on retention and growth, and leveraging sales acumen to identify opportunities for upselling and cross-selling.
Key Responsibilities:
- Engage with customers proactively to provide excellent service and support.
- Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
- Address customer queries and resolve issues efficiently with a focus on retention and growth.
- Leverage sales acumen to identify opportunities for upselling and cross-selling.
Required Skills & Qualifications:
- Education: Graduate in any field.
- Languages: English and Hindi (mandatory).
- Additional proficiency in Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati will be an added advantage.
- Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors.
- Strong interpersonal skills with a customer-first approach.
- Fresher and experienced candidates are welcome to apply.
- Preferred: Experience in Insurance and/or customer-facing sales roles.
Interview Process:
- HR Round
- Versant 5 (Certified)
- Written Assessment
- Operations Round
- Client Round
Employment Details:
- Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
- Working Days: 6 days a week.
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