
Customer Experience Specialist
14 hours ago
The customer retention specialist role is a crucial function within an organization.
As a key member of our team, you will play a vital part in ensuring the long-term value of our customers.
We are seeking a highly skilled and proactive individual to join our ranks and take on this challenging yet rewarding position.
The ideal candidate will possess excellent communication skills, be highly organized, and have a keen analytical mind.
They will also have advanced knowledge of Microsoft Excel software, proficiency with CRM systems like Salesforce, and experience in customer service.
- Advanced knowledge of Microsoft Excel software
- Basic knowledge of Microsoft Word
- Analytical skills to track performance metrics and improve processes
- Organized and detail-oriented with the ability to meet deadlines
- Problem Solving ability
- Experience in customer service
- Strong communication and negotiation skills
- Proficiency with CRM systems like Salesforce
- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration
- Process orders promptly after the customer reaches out and sends purchase confirmation
- Coordinate account suspensions for non-response as needed, ensuring proper documentation
- Maintain detailed records of follow-ups and interactions
- Generate reports on:
- Number of follow-ups conducted
- Conversion rates from trials to purchases
- Accounts suspended due to non-response
Our company fosters a progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to keep ourselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define us.
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