Improving Customer Experiences

3 days ago


Mangalore, Karnataka, India beBeeJobseeker Full time ₹ 15,00,000 - ₹ 25,00,000
Customer Experience Role">

Troovy Foods, a leading clean-label kids' food brand, is reimagining the Indian market with a focus on healthy snacking for kids and families. As part of our high-energy team, you will play a key role in enhancing customer purchase and delivery experiences.

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The ideal candidate will possess a customer-first attitude, empathy, patience, and a passion for helping others. Strong problem-solving skills are essential to address customer queries and improve their overall experience.

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To excel in this position, you should have proficiency in Excel, analytics, and web tools for consumer engagement. This role offers an exciting opportunity to work in FMCG and kids' nutrition, making it an attractive choice for those seeking a dynamic work environment.

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Key Responsibilities:

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  • Track and manage customer experience through proactive communication via calls, surveys, and WhatsApp.
  • Work collaboratively across departments and projects to enhance customer purchase and delivery experiences.
  • Develop and implement effective solutions to customer inquiries and concerns.
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Required Skills:

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  • Customer-first attitude and empathetic approach.
  • Strong problem-solving skills.
  • Proficiency in Excel, analytics, and web tools for consumer engagement.
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What We Offer:

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  • A dynamic and challenging work environment.
  • The opportunity to work in FMCG and kids' nutrition.
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