Customer Experience Representative

4 days ago


Mangalore, Karnataka, India beBeecustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Experience Representative

We are seeking a proactive and customer-focused professional to join our organization as a Customer Experience Representative. The ideal candidate will handle customer calls, resolve queries, process orders from e-commerce platforms, and ensure excellent post-sales support.

Main Responsibilities:

  • Handle inbound and outbound customer calls in a professional and polite manner.
  • Address customer queries, complaints, and requests promptly.
  • Process and manage customer orders via e-commerce platforms.
  • Track and update order status, shipping details, and returns/refunds where applicable.
  • Coordinate with internal teams for order fulfillment.
  • Maintain records of customer interactions and transactions.
  • Provide feedback to improve customer service processes.
  • Ensure a high level of customer satisfaction and build long-term relationships.

Requirements:

  • Minimum 1 year of experience in customer care / call handling (e-commerce preferred).
  • Familiarity with e-commerce platforms is a must.
  • Excellent verbal and written communication skills (required).
  • Strong problem-solving ability and customer-first approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.


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