Customer Service Representative

3 days ago


Mangalore Karnataka, India EDHR Full time

Company Overview EDHR is a leading Human Resources Services company specializing in education-based recruitment By connecting qualified candidates with ideal job opportunities we serve the unique needs of educational organizations Our headquarters are in Bangalore Karnataka and we leverage advanced matching algorithms and a broad network to provide a variety of education-related roles Our team is committed to supporting educational institutions in shaping the future by finding the right talent to create impactful educational experiences Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team This full-time position is located in Mangaluru and is ideal for a junior-level professional with 1 to 3 years of experience The role involves providing excellent customer service managing customer relationships and supporting our education-based recruitment services As a Customer Service Representative at EDHR you will play a crucial role in ensuring client satisfaction and fostering strong relationships Qualifications and Skills Bachelor in relevant field Proficiency in CRM software to efficiently manage customer interactions and maintain accurate customer records Excellent soft skills including active listening empathy and effective communication to handle customer inquiries and concerns professionally Strong data entry skills to ensure all customer information and interactions are accurately recorded and maintained in the system Multilingual proficiency to effectively communicate with a diverse client base enhancing customer service and satisfaction Strong customer relationship management abilities to build and sustain positive relationships with clients and stakeholders Tele-calling skills with the ability to make targeted calls to potential and existing clients Mandatory skill Fluency in English with the ability to communicate clearly and professionally in verbal and written formats Mandatory skill Experience with lead generation techniques to identify and secure potential clients and business opportunities Mandatory skill Roles and Responsibilities Act as the primary point of contact for customer queries providing prompt and accurate information and assistance Manage and update customer accounts and interactions in the CRM system ensuring all records are current and accurate Conduct tele-calling campaigns to generate leads build client relationships and promote our recruitment services Collaborate with the sales and recruitment teams to address client needs and facilitate seamless service delivery Foster positive relationships with existing clients by ensuring their service needs are met and exceeded Identify potential areas for service improvement by analyzing customer feedback and complaints and providing insights to management Participate in training and development workshops to enhance service delivery and customer engagement skills Ensure adherence to company policies procedures and quality standards in all customer interactions and service delivery Candidates staying in Mangaluru and meeting the above criteria can apply by sending their resume to info edhr in



  • Mangalore, India Customer Service Executive Full time

    Address customer query and concerns on a call and Follow SOP and Address customer redressals. **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mangalore, Karnataka: Reliably commute or planning to relocate before...


  • Mangalore, Karnataka, India EDHR Full time

    Company OverviewEDHR is a leading Human Resources Services company specializing in education-based recruitment By connecting qualified candidates with ideal job opportunities we serve the unique needs of educational organizations Our headquarters are in Bangalore Karnataka and we leverage advanced matching algorithms and a broad network to provide a...


  • Mangalore, Karnataka, India Aadhi Consulting Service Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAadhi Consulting Service provides a range of professional staffing and travel-related services. Our offerings include permanent staffing, leadership hiring, and contractual staffing, along with visa application guidance, ticketing and travel packages. We also offer payroll management services to ensure smooth and efficient processing for...


  • Mangalore, Karnataka, India Phones 4 U Full time

    We are looking for a dynamic and service-driven Customer Service Representative to support our growing customer base across the United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), and the United Kingdom (UK). As part of our online mobile phone trading company, you will handle inbound calls and assist customers with inquiries, orders, and complaints,...


  • Bengaluru, Karnataka, India ENHANCE PLUS CONSULTANT Full time

    Job Title: Customer Support Representative Location: Bangalore Industry: Customer Service/International voice We are seeking a highly motivated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you will be the primary point of contact for our customers, providing timely and effective solutions to...


  • Mangalore, India Maple Digital Technologies International - Mangalore, Karnataka Full time

    Greet and welcome guests as soon as they arrive at the centre. - Answer queries, resolve complaints and provide basic and accurate information for the challenges faced by the customers. - Resolving their queries or complaints by using the right methods and processes and following up to ensure satisfaction. - Work basis the feedback mechanism - Work with Team...


  • Bengaluru, Karnataka, India D2V Software Solutions Private Limited Full time

    **Job Title/Position**: Customer Service Representative / Sr. Customer Service Representative **Roles and Responsibilities**: - Handling Inbound Calls and Resolving customer complaints by investigating problems via phone, E-mail, Online chat and Social media. - Processing Orders and Assisting with Order Management. - Handling Complaints and Escalated...


  • Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...


  • Mangalore, Karnataka, India Cogent E Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    This job is provided by Customer Service Process, Rotational weekly off and attractive incentive,Languages requirement - Kannada or Telugu or Tamil or Malayalam or Hindi and EnglishUrgent Openings employee vacancy is available


  • Whitefield, Bengaluru, Karnataka, India VictaMan Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...