Customer Experience Advocate

3 days ago


Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 31,65,860 - ₹ 48,18,736
Job Description

As a Support Specialist in our Voice Process team, you will be responsible for delivering exceptional customer service to clients via inbound and outbound calls and emails. You will record interactions using a client system with proper classification, refer to a knowledge base, and perform tasks as per defined processes.

Key Responsibilities:

  • Respond to customer queries within defined Service Level Agreements (SLAs)
  • Record interactions using the client system with proper classification
  • Refer to the knowledge base and perform tasks as per defined processes
  • Follow up and closure of interactions to ensure customer satisfaction

Requirements:

  • Freshers with excellent communication skills
  • Bachelor's Degree is a Must
  • Intermediate computer operating skills
  • Intermediate MS Office skills
  • Beginner Avaya/Phone operating skills
  • Fluent in Spoken and written English with effective Business Communication
  • Active listening and probing skills
  • Basic knowledge of Insurance

About Mphasis

Mphasis is a leading IT solutions provider that offers Applications, Business Process Outsourcing (BPO), and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise.

Our integrated solutions offering is aimed at creating value for our customers, helping them improve their business processes with minimal hassles and capital outlays.



  • Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 1,20,000 - ₹ 1,50,000

    We are seeking a highly skilled professional to deliver exceptional customer experiences and drive business success through strategic thinking.The ideal candidate will be adept at handling customer inquiries, managing feedback, and providing effective solutions.Key Responsibilities:Customer Support: Handle customer inquiries promptly and provide assistance...


  • Mangalore, Karnataka, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 30,00,000

    Customer Service RepresentativeJob Description:We are seeking a professional and customer-focused individual to join our team as a Customer Service Representative. The primary objective of this role is to deliver exceptional customer satisfaction by providing timely and effective support through various communication channels.The successful candidate will be...


  • Mangalore, Karnataka, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

    Job DescriptionThe Technical Support Engineer is a vital role in delivering exceptional customer experiences, leveraging skills that include building trust, empathy, and effective communication to address customer inquiries and resolve issues through various technologies.Main Responsibilities:Resolve technical cases created by customers related to ServiceNow...


  • Mangalore, Karnataka, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 40,00,000

    Job Title: Customer Service AdvocateWe are seeking a skilled customer service professional to deliver exceptional support and experience.The successful candidate will be responsible for:Interacting with customers through various channelsAddressing customer inquiries and concerns in a timely and efficient mannerProviding solutions that meet or exceed customer...


  • Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job OverviewOur organization is seeking a Customer Support Specialist to join our team.


  • Mangalore, Karnataka, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Description We are seeking a Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service via inbound and outbound calls and emails. Key Responsibilities: Respond to customer inquiries in a timely and professional manner Record interactions using client systems with proper...


  • Mangalore, Karnataka, India beBeeCustomerSuccess Full time ₹ 5,00,000 - ₹ 10,00,000

    Customer Success PositionWe are looking for a detail-oriented and customer-focused professional to support our clients' success. As a key team member, you will be responsible for delivering exceptional customer experiences through proactive engagement and timely support.Key Responsibilities:Engage with customers to provide top-notch service and address their...


  • Mangalore, Karnataka, India beBeeAmbassador Full time ₹ 8,00,000 - ₹ 10,00,000

    As a medical research advocate, you have the unique opportunity to shape the future of healthcare and careers.Our program is designed for motivated medical students who are passionate about research, collaboration, and advancing their careers.Key responsibilities include:Promoting our platform at your university through events, online communities, and peer...


  • Mangalore, Karnataka, India beBeecustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Experience RepresentativeWe are seeking a proactive and customer-focused professional to join our organization as a Customer Experience Representative. The ideal candidate will handle customer calls, resolve queries, process orders from e-commerce platforms, and ensure excellent post-sales support.Main Responsibilities:Handle inbound and outbound...


  • Mangalore, Karnataka, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000

    As a key contributor to our customer-centric organization, the ideal candidate will deliver exceptional experiences for our customers.The primary objective of this role is to ensure seamless interactions with our customers through various channels, including phone, email, and chat. This entails addressing inquiries promptly, resolving issues efficiently, and...