Customer Service Advocate

6 days ago

Mangalore, Karnataka, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Job Description

We are seeking a Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service via inbound and outbound calls and emails.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Record interactions using client systems with proper classification
  • Refer to knowledge bases and perform tasks as per defined processes
  • Follow up and closure of interactions to ensure customer satisfaction
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • Excellent communication and interpersonal skills
  • Bachelor's degree or equivalent
  • Intermediate computer operating skills
  • Intermediate MS Office skills
  • Basic knowledge of insurance principles
  • Analytical and problem-solving skills
Benefits

As a valued member of our team, you can expect the following benefits:

  • Full-time job opportunity with benefits
  • Opportunity to work on night shifts
  • Chance to develop your skills and career
About Us

Our company is a leading IT solutions provider offering applications, business process outsourcing, and infrastructure services globally.

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