Customer Experience Specialist
11 hours ago
Job Summary
This role involves delivering exceptional customer experiences through proactive support, resolving inquiries efficiently, and ensuring high levels of customer satisfaction.
We are looking for a skilled professional to manage customer queries, provide timely assistance via chat and email, and work collaboratively as part of our team.
Key Responsibilities:- Manage and respond to customer inquiries in a timely and professional manner.
- Deliver outstanding customer service via chat and email communication channels.
- Collaborate with internal stakeholders to resolve complex customer issues.
- Provide solutions that meet or exceed customer expectations.
- Monitor and report on customer satisfaction metrics.
Requirements
- Excellent problem-solving skills with attention to detail.
- Strong expertise in Customer Support, Customer Service, and Customer Satisfaction.
- Skilled in providing online assistance through chat and email communication.
- Proven ability to work effectively within a team-oriented environment.
- Prior experience in a similar customer-facing role is an added advantage.
- Working knowledge of Microsoft Excel (basic to intermediate).
- Flexibility to adapt to changing priorities and deadlines.
What We Offer
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- Competitive compensation package.
- Bonus structure aligned with performance targets.
- A comprehensive benefits program including health insurance, retirement plan, and paid time off.
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