Student Experience Specialist

1 day ago


Vellore, Tamil Nadu, India beBeeCareer Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Career Opportunity

About the Role:

  • We are seeking a highly motivated individual to join our team as a Student Experience Specialist.

Key Responsibilities:

  • Support students and parents throughout their journey, ensuring a seamless and engaging experience.
    • Address concerns and refund requests with empathy, accuracy, and efficiency.
      • Manage escalations across multiple channels to maintain a positive experience.
        • Mentor students to maximize learning outcomes.
          • Collaborate cross-functionally to resolve customer issues within stipulated timelines.
            • Take ownership of customer-facing requirements, ensuring swift execution.

Requirements:

  • Candidates with minimum to 1 year of experience in customer-facing roles.
    • Strong communication skills, both written and verbal.
      • Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
        • Ability to manage multiple channels and collaborate with cross-functional teams.
          • A passion for education and helping students succeed.

Location:

HSR Layout, Bangalore

Working Hours: 6 days a week | rotational Week off



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