Customer Support Specialist

2 days ago

Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 4,00,000 - ₹ 7,00,000

As a customer support specialist, you will play a vital role in ensuring exceptional customer satisfaction by providing timely and professional support via multiple channels.

Key Responsibilities:
  • Product Expertise: Develop an in-depth understanding of our products to effectively address customer queries.
  • Customer Engagement: Interact with customers through email, social media, and phone calls to resolve complaints and provide detailed information.
  • Issue Resolution: Use problem-solving skills to resolve customer issues efficiently and maintain accurate records for future reference.
  • Training and Development: Provide training sessions for new employees to enhance their skills and ensure seamless customer support.
  • Continuous Improvement: Gather feedback from customers to continuously improve customer experience.
Requirements:
  • Experience: Previous experience as a customer support specialist or similar role in the customer service department.
  • Communication Skills: Exceptional verbal and written communication skills to interact with customers professionally.
  • Problem-Solving Abilities: Good problem-solving abilities to resolve customer issues effectively.
  • Customer Focus: A customer-focused individual who prioritizes customer satisfaction.
  • Time Management: Ability to meet deadlines and prioritize tasks efficiently.
  • Interpersonal Skills: Outstanding interpersonal and organizational skills to work effectively with customers and team members.
  • Decision Making: Excellent phone etiquette and active listening abilities, with a quick learner and decision-maker who can adapt to changing situations.

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