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Technical Customer Support Specialist

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Vellore, Tamil Nadu, India beBeeSenior Full time ₹ 12,00,000 - ₹ 15,00,000

Job Overview

We are seeking a skilled Senior Support Engineer to join our team. The ideal candidate will have a strong background in technical support and customer-facing engineering, with expertise in cloud services, big data platforms, and data governance.

About the Role

This role involves delivering exceptional technical support for our customers, resolving complex product issues, and collaborating cross-functionally to ensure customer adoption and satisfaction.

The successful candidate will be responsible for:

  • Providing timely and effective technical support to high-value accounts
  • Mentoring junior engineers and guiding them on best practices
  • Collaborating with Engineering and Product Management to drive product improvements
Required Skills & Qualifications

To be successful in this role, you will need to possess:

  • 5+ years of experience in technical support or customer-facing engineering
  • Expertise in cloud services, big data platforms, and data governance
  • Strong debugging/problem-solving skills in distributed environments
  • Able to manage high-severity incidents calmly and effectively
Growth Path

We offer opportunities for career growth and development, including:

  • Training and mentorship programs
  • Cross-functional collaboration and knowledge-sharing
  • Opportunities to take on new challenges and responsibilities