Technical Customer Support Lead

3 days ago

Vellore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Customer Support Specialist

We are seeking an experienced Technical Customer Support Specialist to join our team. In this role, you will provide exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.

This is a challenging opportunity for someone who is passionate about delivering outstanding customer experiences and has a proven track record of success in technical support roles.

About the Role:

  • Provide technical support to customers via phone, email, or chat
  • Analyze and resolve complex technical issues
  • Collaborate with cross-functional teams to improve processes and procedures
  • Develop and maintain knowledge base articles and documentation
  • Participate in on-call rotations and ensure timely resolution of critical issues

Requirements:

  • 5+ years of experience in technical customer support
  • Intermediate to advanced proficiency in Excel and SQL
  • Experience working with support ticketing systems such as Jira Service Desk
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a talented team of professionals

How to Apply:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your resume and cover letter to apply for this exciting opportunity.

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