Senior Technical Lead

2 days ago

Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 1,80,00,000 - ₹ 2,20,00,000
Customer Support Engineering Expert

We are seeking an experienced, solutions-driven professional to join our team as a technical lead.

Key Responsibilities:
  • Technical Leadership:
    • Serve as the senior escalation point for advanced technical support queries, ensuring resolution of high-priority issues with urgency and precision.
    • Lead root cause analysis efforts, collaborating with engineering teams to drive permanent fixes and continuous improvement.
    • Establish and uphold support best practices, authoring detailed knowledge base articles, runbooks, and diagnostic procedures for internal teams and clients.
    • Monitor SLA adherence for response and resolution times and proactively implement measures to exceed customer satisfaction expectations.
    • Guide and mentor junior support engineers, fostering technical growth and enhancing team performance.
  • Project Management:
    • Independently manage full lifecycle technical projects including client onboarding, integration, platform upgrades, and solution rollouts.
    • Define and maintain project charters, schedules, and resource plans, ensuring clear accountability across stakeholders.
    • Provide senior-level project governance, communicating directly with client executives and internal leadership to align on scope, timelines, and business outcomes.
    • Anticipate project risks and develop robust mitigation strategies; oversee scope, timeline, and budget adherence across multiple concurrent initiatives.
    • Drive cross-functional collaboration across engineering, QA, operations, and customer success teams to achieve seamless project delivery.
  • Client Relationship & Enablement:
    • Cultivate long-term relationships with senior client stakeholders, serving as a strategic technical advisor aligned with their evolving business goals.
    • Conduct executive-level briefings, solution workshops, and enablement programs tailored to client maturity and adoption stage.
    • Represent the voice of the client internally, bringing critical feedback into product roadmaps, architecture discussions, and support strategy.
    • Promote long-term client value through proactive engagement, anticipating future needs and recommending enhancements or upgrades.
  • Operational Excellence & Continuous Improvement:
    • Analyze historical support and project data to identify systemic issues and opportunities for process optimization.
    • Lead initiatives to streamline operations—automating workflows, improving documentation quality, and refining support methodologies.
    • Contribute to internal reviews and planning cycles by presenting KPIs, trends, and risk forecasts related to client performance, issue frequency, and delivery metrics.
    • Drive a culture of excellence, ownership, and innovation across all aspects of customer delivery and support.

  • Technical Lead

    2 days ago

    Vellore, Tamil Nadu, India beBeeProject Full time ₹ 25,00,000 - ₹ 35,00,000

    About the RoleWe are seeking a skilled Technical Project Manager to lead cross-functional teams in delivering high-impact projects. The ideal candidate will have strong stakeholder management, reporting, and communication skills, along with hands-on understanding of Java, Microservices, and DevOps practices.Key Responsibilities:Manage end-to-end project...

  • Senior Design Lead

    2 days ago

    Vellore, Tamil Nadu, India beBeeEngineering Full time ₹ 20,00,000 - ₹ 23,40,000

    Senior Design Lead RoleWe are seeking a Senior Design Lead to spearhead our engineering projects, driving senior roles in project work and collaborating closely with our team to deliver high-quality results.Job Responsibilities:Prepare comprehensive feasibility study reports meeting client requirements and review them with the project lead.Work with our team...

  • Senior Technical Leader

    3 days ago

    Vellore, Tamil Nadu, India beBeeSupply Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Technical Leadership OpportunityWe are seeking a highly skilled technical professional to lead our team's key projects and initiatives at a senior level.The ideal candidate will have 8-20 years of experience in a technical role, with a strong background in Supply Chain management and hands-on expertise with SaaS platforms such as ERP.A successful leader will...

  • Senior Technical Advisor

    1 week ago

    Vellore, Tamil Nadu, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Description">We are currently looking to hire a Senior Technical Consultant. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.As a Senior Technical Consultant, you will have the chance to develop and implement technical solutions that drive business growth and innovation.

  • Technical Lead/ Sr. Technical Lead/ Technical Architect

    2 days ago

    Vellore, Tamil Nadu, India Damco Solutions Full time

    Position Title: Technical Lead/ Sr. Technical Lead/ Technical Architect || .Net || C# || MVC || SQL || web API (Immediate joiners with 10+ years of experience) RemoteExperience: 10 + yearsSkills required: .Net core, MVC, SQL, web API, C#, Team handling, client interaction, Project EstimationLocation: RemoteKey Responsibilities• Manage and mentor a team of...

  • Senior Technical Leader

    2 days ago

    Vellore, Tamil Nadu, India beBeeServicenow Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title:A senior technical leader is required to spearhead the implementation of a scalable Configuration Management Database (CMDB) solution using Servicenow architecture.Key Responsibilities:Design and implement advanced Servicenow architectures for large-scale deployments.Develop and maintain integrations between CMDB and various systems and...

  • Senior Technical Lead

    3 days ago

    Vellore, Tamil Nadu, India beBeeAutomation Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OpportunityWe are seeking a seasoned professional to fill the role of Lead Automation Engineer. In this position, you will have the opportunity to utilize your expertise in functional and automation testing processes to drive business success.

  • Senior Software Engineering Lead

    1 week ago

    Vellore, Tamil Nadu, India beBeeSoftware Full time ₹ 40,00,000 - ₹ 60,00,000

    Job DescriptionWe are seeking a highly skilled software engineer to join our team. As a senior staff member, you will be responsible for designing and developing large-scale distributed systems, architecting platform solutions, and leading cross-functional teams.The ideal candidate will have 10+ years of experience in software engineering, with a strong...

  • Senior Product Development Lead

    2 days ago

    Vellore, Tamil Nadu, India beBeeTechnicalProductManager Full time US$ 15,00,000 - US$ 25,00,000

    Job Title: Technical Product ManagerThis is a senior-level role that requires experience in product management, including analyzing software design, development, and deployment.The ideal candidate will have a strong background in working as a technical and functional product manager or business analyst/product analyst in an enterprise environment.Must have...

  • Technical Solutions Lead

    2 days ago

    Vellore, Tamil Nadu, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    About us: We deliver cutting-edge AI agents and products that transform businesses.Our software engineering teams drive revenue growth with solutions that consistently deliver results. We foster a culture of innovation where new ideas are always welcomed. Our global teams thrive on collaboration, seeking skilled professionals to strengthen our in-house...