Technical Support Specialist

2 days ago


Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000
Technical Support Professional

We are seeking a skilled Technical Support Professional to provide exceptional customer experiences.

Job Summary

This is a challenging opportunity for a detail-oriented and highly motivated individual to deliver timely and effective technical support to customers via phone, email, or chat.

Key Responsibilities:
  • Provide technical assistance to customers ensuring high levels of customer satisfaction.
  • Handle basic technical queries related to telecom, VoIP, networking, and general communication services.
Required Competencies:
  • Networking: Understanding of networking concepts including routers, switches, firewalls, and network protocols.
  • Computer Proficiency: Knowledge of computer hardware and software including Windows, macOS, Android, and iOS operating systems.
Essential Skills:
  • Customer Focus: Empathy, patience, and the ability to build rapport with customers.
  • Learning Orientation: Continuous learning and staying updated on relevant products, services, and technologies.
Benefits

This role offers a dynamic work environment, opportunities for growth and development, and a competitive salary package.



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