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Technical Specialist
3 weeks ago
The role of a Desktop Support Specialist is to provide technical support and assistance to end-users, ensuring they have the necessary tools and resources to perform their jobs efficiently.
This position requires a strong understanding of Microsoft Windows operating systems, Office applications, and other network administration tools. The ideal candidate will have excellent troubleshooting and problem-solving skills, as well as strong customer service and communication skills.
Responsibilities include:
- Providing timely and effective support for end-user issues and requests
- Utilizing Nexthink for proactive monitoring, troubleshooting, and incident resolution
- Managing access to collaboration tools like Microsoft Teams
- Monitoring and responding to phishing email incidents
- Performing remote software installations and configurations
- Resetting passwords and unlocking user accounts
- Assisting with setting up and troubleshooting Zoom meetings and other video conferencing solutions
- Addressing Zscaler/network connectivity issues
Desired Skills and Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field (preferred)
- Proven experience in desktop support or a similar role
- Strong knowledge of Microsoft Windows operating systems and Office applications
- Familiarity with Active Directory, Exchange, and other network administration tools
- Excellent troubleshooting and problem-solving skills
- Strong customer service and communication skills
Benefits:
As a Desktop Support Specialist, you will have the opportunity to work independently and prioritize tasks effectively. You will also have the chance to contribute to the growth and success of the organization.
Required Certifications:
- MS-900: Microsoft 365 Fundamentals
- MS-700: Managing Microsoft Teams
- AZ-900: Microsoft Azure Fundamentals
- Nexthink Fundamentals
