Technical Support Specialist
9 hours ago
We are seeking a skilled and analytical Technical Support Specialist to join our team. This role involves providing expert-level support for banking and fintech applications, ensuring seamless user experiences.
Key Responsibilities:- Provide timely and effective L1/L2 application support for banking and fintech applications.
- Act as the primary point of contact for users, understanding and resolving their issues or escalating them as needed.
- Perform thorough incident analysis, identify root causes, and track resolutions.
- Coordinate with internal teams to ensure prompt issue resolution.
- Document issues, troubleshooting steps, and solutions in a centralized knowledge base.
- Monitor application logs and system alerts to proactively identify potential issues.
- Support regular deployments, patch releases, and production validations.
- Communicate effectively with business users, technical teams, and stakeholders.
- 1–3 years of experience in technical support, preferably in fintech, banking, or financial services.
- Strong communication skills – both written and verbal.
- Excellent analytical and problem-solving skills.
- Ability to manage and prioritize multiple support tickets under time constraints.
- Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
- Familiarity with SQL and basic database query writing for issue analysis.
- Exposure to ITIL practices or service management workflows.
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