Technical Network Specialist

8 hours ago


Vellore, Tamil Nadu, India beBeeNetworkSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Job Description

The primary function of a Network Support Specialist is to provide expert technical assistance and support to clients across various networks, including wireless technologies, routing & switching, security & VPNs, security cameras, VoIP phones, and door access systems.

This role requires the ability to analyze complex technical issues, identify solutions, and implement fixes in a timely manner. The ideal candidate will possess excellent communication skills, be able to simplify technical concepts for non-technical users, and have a strong understanding of network protocols, devices, and WiFi standards.

As a Network Support Specialist, you will be responsible for:

  • Becoming a product expert in designated fields to provide comprehensive support.
  • Being the first point of contact for clients, meeting each with a personalized action plan that resolves their issue and provides context.
  • Obtaining necessary background information and qualifying the nature of each support interaction.
  • Prioritizing requests based on severity and brand liability.
  • Responding efficiently and insightfully to reinforce our team's mission.

You will work closely with our global user base to deliver exceptional support experiences, leveraging your technical expertise to drive customer satisfaction and loyalty.



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