Technical Support Expert

17 hours ago

Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary:

We are seeking a skilled Technical Support Expert to join our team. As a Technical Support Expert, you will play a vital role in providing exceptional customer support and resolving technical issues in a timely manner.

Key Responsibilities:

  • Provide top-notch customer support through various channels, including phone, email, and chat.
  • Analyze and resolve complex technical issues using your expertise in hardware and networking.
  • Document all interactions with customers, including issue details, troubleshooting steps, and resolutions.
  • Collaborate with cross-functional teams to improve processes and increase efficiency.
  • Stay up-to-date with the latest technologies and products to provide accurate information to customers.

Mandatory Skills and Qualifications:

  • Degree in Computer Science, Electronics, or related field.
  • At least 2 years of experience in a similar role, preferably in a fast-paced customer-focused environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.

Benefits:

  • Opportunity to work with a dynamic team and contribute to the growth and success of the organization.
  • Competitive salary and benefits package.
  • Opportunities for professional development and advancement.

What We Offer:

  • A collaborative and supportive work environment.
  • The chance to make a real impact on our customers' experiences.
  • Opportunities for growth and development within the company.

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