
Senior Technical Support Specialist
1 day ago
We are seeking experienced Technical Support Specialists to join our technical support team. The successful candidate will have a strong technical background, excellent troubleshooting skills, and a customer-focused approach.
Responsibilities:
- Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
- Collaborate with other teams to identify and resolve technical issues.
- Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
- Document and communicate technical solutions and best practices to customers and internal teams.
- Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.
- Be willing to work on the technical side of the project and support customers with their technical queries.
- Participate in on-call rotations and provide after-hours support as needed.
Requirements:
- Bachelor's degree in computer science, Information Technology, or related field
- 1-2 years of experience in technical support, with a focus on providing L2/L3 support
- Strong technical background, with expertise in one or more of the following areas: ETLs, databases, cloud technologies such as CloudWatch, S3
- Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues
- Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams
- Experience with support ticket management tools and processes
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Willingness to work on-call and provide after-hours support as needed
-
Technical Support Specialist
2 days ago
Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000Job OpportunityThis is a full-time on-site role for a Technical Support Specialist, based in Vapi.The Technical Support Specialist will be responsible for providing technical assistance and troubleshooting solutions to clients and users.Daily tasks include diagnosing and resolving issues related to software and hardware systems, ensuring timely and effective...
-
Technical Support Specialist
1 week ago
Vellore, Tamil Nadu, India beBeeIT Full time ₹ 20,00,000 - ₹ 40,00,000Job Title: Technical Support SpecialistAs a Technical Support Specialist, you will play a pivotal role in ensuring seamless IT operations for our clients. Your expertise in troubleshooting and resolving technical issues will be invaluable in maintaining the efficiency of our systems.Key Responsibilities:Provide top-notch technical support and resolve complex...
-
Technical Support Specialist
3 days ago
Vellore, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Technical Support SpecialistWe are seeking a skilled and analytical Technical Support Specialist to join our team. This role involves providing expert-level support for banking and fintech applications, ensuring seamless user experiences.Key Responsibilities:Provide timely and effective L1/L2 application support for banking and fintech...
-
Technical Support Specialist
3 days ago
Vellore, Tamil Nadu, India beBeeTechnical Full time ₹ 70,00,000 - ₹ 1,20,00,000Job SummaryWe are seeking a Technical Support Specialist to join our team.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.This role requires a strong understanding of technical concepts and the ability to apply this knowledge to resolve complex issues.The...
-
Technical Support Specialist
3 days ago
Vellore, Tamil Nadu, India beBeeEngineering Full time ₹ 12,00,000 - ₹ 15,00,000Job RoleWe are seeking a highly skilled and experienced Technical Support Specialist to provide expert technical assistance to our valued customers and partners.Key ResponsibilitiesProvide advanced technical support to customers through various channels, including phone, email, and on-site visits.Develop and deliver high-quality technical training programs...
-
Technical Support Specialist
3 days ago
Vellore, Tamil Nadu, India beBeeSecurity Full time ₹ 9,00,000 - ₹ 12,00,000Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions.This is an excellent opportunity for early-career engineers who are passionate about customer success,...
-
Odessa Technical Support Specialist
1 week ago
Vellore, Tamil Nadu, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,50,000Technical Support SpecialistThe successful candidate will be the primary point of contact for internal and external users seeking technical assistance via email, forms, or telephone. They will serve as a key member of our team, fostering collaboration and driving results through effective communication and problem-solving skills.Diagnose and resolve basic...
-
IT Technical Support Professional
3 days ago
Vellore, Tamil Nadu, India beBeeSupport Full time US$ 76,800 - US$ 86,400Job Title: IT Help Desk Specialist Level 2Job Description:We are seeking a skilled IT Help Desk Specialist to join our team. As a key member of our technical support group, you will be responsible for providing level 2 support for Windows and Mac platforms across multiple clients and client-site locations.
-
Advanced Technical Support Specialist
1 week ago
Vellore, Tamil Nadu, India beBeeSupport Full time US$ 85,900 - US$ 1,15,800Senior Service Technician Job DescriptionAs a Senior Service Technician, you will be responsible for overseeing and coordinating service staff activities and services. You will provide training to other Service Technicians on advanced problem-solving and support.Provide expert-level technical support and guidance to team members.Develop and maintain the ITSM...
-
Technical Support Specialist
3 days ago
Vellore, Tamil Nadu, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 25,00,000Job OverviewWe are seeking a dedicated technical support specialist to join our team.This role is responsible for ensuring the availability and performance of critical trading and risk management systems.Key Responsibilities:Maintain system stability, troubleshoot issues, and resolve incidents within specified timelines.Work closely with cross-functional...