Technical Support Specialist

16 hours ago


Vellore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking an exceptional Support Specialist to join our team. This key role involves providing top-notch support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Deliver prompt and professional customer service via various communication channels.
  • Analyze and resolve complex customer issues in a timely manner.
  • Collaborate with cross-functional teams to troubleshoot and escalate issues as needed.
  • Maintain accurate records of customer interactions and issue resolutions.
  • Develop and maintain comprehensive knowledge of our products and services to provide informed support.
Requirements:
  • Bachelor's degree in Computer Science or related field from an accredited institution.
  • Minimum 3 years of experience in customer-facing roles, preferably in a technical support capacity.
  • Excellent interpersonal and communication skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
  • Familiarity with issue tracking software and database management systems.
Bonus Skills:
  • Experience working with cloud-based platforms and APIs.
  • Knowledge of scripting languages (Python, Java, JavaScript) for automating tasks.
  • Familiarity with data analysis tools and SQL/NoSQL databases.


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