Global Customer Experience Specialist
3 days ago
About the position:
We are a world leader in thread manufacturing and structural components for apparel and footwear, offering value-added products.
Our operations span 50 countries with over 17,000 employees serving customers worldwide. We innovate solutions to cater to current and future trends, setting new standards.
As a key team member, you will provide exceptional customer service, build strong relationships, and promote digital solutions to enhance overall service and satisfaction.
Key Responsibilities:- Offer first-line support to customers on general inquiries, proactively exploring customer needs and pain points.
- Manage customer orders by coordinating with internal teams to meet customer requests accurately and promptly.
- Communicate proactively and timely to customers when orders are not processed successfully or fail to deliver as per customer's requests.
- Promote and support customer self-service of our digital tools.
- Actively promote products and services to customers to increase sales.
- Freshers and previous experience in customer service are preferred.
- You should be customer-focused and target-oriented.
- Good communication, collaboration, interpersonal, and influential skills are required.
- A proactive and problem-solving approach is essential.
We commit to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader, we invite you to take the next step in your career.
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