Exceptional Customer Experience Representative

2 weeks ago


Vellore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title:

">Customer Support Specialist">

Description:

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We are seeking an exceptional Customer Support Specialist to join our team. As a key member of our customer service division, you will be the primary point of contact for customers experiencing issues with their vehicles.

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Your role will involve providing accurate information and solutions regarding warranty coverage, claims, and service processes, while ensuring timely resolution of customer problems.

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You will be responsible for responding to customer inquiries via phone or other channels, guiding customers on warranty coverage, claims, and service processes, coordinating with internal teams to resolve customer complaints, and maintaining accurate documentation.

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You will also provide first-level technical troubleshooting assistance based on customer feedback, follow up with customers until the issue is resolved, ensuring high satisfaction levels, and maintain records of all interactions using CRM tools.

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In addition, you will evaluate complex cases and escalate when necessary, collaborating with higher technical support or warranty teams, and stay updated on latest vehicle technologies, company policies, and warranty terms.

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Eligibility Criteria:

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To be successful in this role, you will need:

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  • ">
  • Education: A minimum Graduate degree (any stream), preferably with an automotive or technical background.

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  • Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.

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  • Language: Proficiency in Hindi and English; additional regional languages are an asset.

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  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is advantageous.

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Benefits:

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This role offers a unique opportunity to grow your career in customer support, work with a dynamic team, and make a real impact on customer satisfaction.

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We offer a competitive compensation package, opportunities for professional development, and a collaborative work environment.

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About Us:

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We are a leading [industry/field] organization dedicated to delivering exceptional customer experiences.

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We strive to build long-term relationships with our customers, partners, and employees by fostering a culture of innovation, integrity, and teamwork.

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