Exceptional Customer Service and Payment Collection Representative

10 hours ago

Vellore, Tamil Nadu, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000

Provide Exceptional Customer Service and Collect Payments

Experience: 1 to 4 Years

Shift: US Shift Timings

Key Responsibilities:

  • Respond to customer inquiries, resolve issues, and collect payments via phone calls.
  • Utilize sound judgment and make decisions within established procedures for each service request.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  • Use business tools and industry knowledge updates to identify problem areas and document business requirements.
  • Maintain effective work procedures according to client process workflows and HCL policy guidelines.
  • Adhere to US healthcare compliance measures.

Required Skills and Qualifications:

  • Strong verbal and written communication skills
  • Neutral accent and good adoption to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Professional, courteous, friendly, and empathetic approach.
  • Active listening skills and data entry & typing skills.
  • Ability to multi task and handle fast-paced environment.
  • Team player with ability to contribute to process improvement ideas.
  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

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