Customer Service Expert

4 days ago

Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Service Representative Job Description

We are looking for a highly skilled and experienced Customer Service Representative to provide exceptional customer service and resolve customer complaints professionally in the retail sector.

  • Provide excellent customer service and resolve customer complaints efficiently.
  • Handle customer inquiries and issues courteously and effectively.
  • Maintain strong relationships with customers to ensure long-term loyalty and satisfaction.
Key Responsibilities:
  1. Customer Service Delivery: Provide top-notch customer service, respond to customer inquiries, and resolve issues promptly and professionally.
  2. Collaboration and Communication: Work closely with internal teams to resolve complex customer issues, communicate effectively with customers, and build rapport.
  3. Sales and Upselling: Identify opportunities to upsell and cross-sell products and services, maintain accurate records of customer interactions and transactions.
Job Requirements:
  • Communication Skills: Possess excellent communication and interpersonal skills to interact with diverse customers and colleagues.
  • Problem-Solving and Analytical Skills: Demonstrate strong problem-solving and analytical skills to resolve complex customer issues.
  • Knowledge and Familiarity: Have knowledge of banking and financial products and services, and be familiar with CRM software and technology.

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